IT Support Technician

We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits. The role will primarily be 1st line support with the exposure to more complex 2nd and 3rd line support tickets.

This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You’ll work closely as part as a key part of our small team, developing new skills in a supportive environment., * Provide technical support to clients on a variety of IT issues via telephone and email.

• Troubleshoot hardware, software, and network problems in a logical and organised manner.
• Install, configure, and maintain software and hardware.
• Deploy and set up new equipment (laptops/desktops) in client environments.
• Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
• Collaborate with other IT team members to resolve more complex issues.
• Assist in IT projects and system upgrades.
• Translate technical issues into plain English for clients, ensuring a positive customer experience.
• Manage workload effectively to meet client expectations.

• Microsoft 365 Admin Centre
• Windows 10/11 operating systems
• Customer service (telephone, email, remote support)
• Helpdesk/ticketing systems (Halo PSA experience beneficial), * Full UK driving licence with access to a car for client site visits.
• Strong customer service and telephone manner.
• Excellent problem-solving skills and attention to detail.
• Familiarity with Windows operating systems and common windows applications.
• Confident, clear communicator who enjoys helping people.
• Good organisational skills., * GCSE or equivalent (required)

Experience:

• Customer service: 1 year (preferred)
• Technical support: 1 year (preferred)

Pulled from the full job description

• Annual leave
• Free parking
• Discounted or free food
• On-site parking, Alongside developing your technical skills in a varied role, we offer a range of benefits to make your time with us rewarding:
• Working hours: Monday-Friday, 8:00am - 4:30pm
• Progression: As the company continues to grow there will be regular employee reviews with opportunities to progress into new roles.
• Friendly team culture and a varied workload: - No two days are the same
• Modern Tools: Gain hands-on experience with modern tools and platforms: RMM, Halo PSA, TeamViewer, Microsoft 365, Azure, Intune, SharePoint
• Birthday = Holiday: Enjoy your special day as an extra day of paid leave.
• Free parking: Our office includes free parking for all employees.

No Agencies

Job Type: Full-time

Pay: £24,000.00-£29,000.00 per year

Benefits:

• Discounted or free food
• Free parking
• On-site parking