Service Desk Analyst, Strictly Legal IT / Law Firm Background, Part Remote

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London

You MUST have experience of working on a Service Desk for a Law firm or a Professional Services firm, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory and SharePoint.

Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too., * Legal IT

• Audio Visual Systems
• Azure Active Directory
• Bighand Speech Recognition
• Intapp Software Suite
• Microsoft 365 (M365)