IT Service Desk Analyst

Global law firm in London city have a requirement for an IT Service desk specialist with previous experience of working within a Law firm. Experience required includes

Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.

A minimum of 12 months’ IT help desk support experience within a professional service

Experience of core Microsoft Office 365 products - Word, Excel, PowerPoint, Outlook and Teams.

General understanding of legal software is advantageous.

Audio/Video conference knowledge desirable.

ITIL Foundation qualification desirable.

The working pattern is seven hours per day, Monday to Friday, with shifts commencing no earlier than 8.00am and finishing no later than 6.00pm, save for the 4.00pm to midnight shift and weekend on-call cover, which is currently one week in six. The 4-Midnight shift worked 1 week in six is an additional up to £350 .

The role is hybrid, with a 50% office/home split: one week in the office followed by one week working from home.