1st Level Support With German - Junior Consultant

• Provide 1st Level Support through the Service Desk
• Monitor multiple ticketing tools
• Accept, categorize, assign, and track support tickets
• Perform proactive monitoring of multiple customer SAP systems
• Handle inbound calls via the support hotline
• Escalate critical incidents according to established procedures
• Monitor SAP transactions and system performance

• Excellent time management skills
• Excellent communication and interpersonal skills
• Ability to work independently as well as collaboratively in a team
• Detail-oriented and highly organized
• Ability to handle challenging situations and work under pressure
• Availability to work in a 2 shift rotation

At MHP, we’re here to make sure that you have the best start in your career. We’re here to show you the ropes and enable you to get to know every facet of the IT consulting business. Your knowledge will expand through hands-on practical project work, training on the job, and, most importantly, inspiring mentors that will lead you to become your 2.0 version.

At the beginning of your journey with us, know that we value and support you just as you are, so:

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We eagerly embrace your creativity and fresh perspectives as you embark on your career path.
• Here, you’ll have mentors to teach you the ropes to build your technical depth and work towards becoming an expert in your field.
• We can lead your curiosity and passion for your field of expertise to an engaging experience that will consistently elevate your career.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, Mexico, UK, Romania, India and China. For over 30 years, MHP has been shaping the future together with its customers. More than 4,500 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

MHP Romania, part of MHP - A Porsche Company group, is a strategic technology and consulting hub within MHP’s global network, focused on digital transformation and enterprise solutions. The company supports global operations for MHP and Porsche AG through expertise in areas such as Software Engineering, Cloud, AI, Data Platforms, Cybersecurity, and Business Services.

Within the SAP area, MHP Romania provides consulting services across SAP ECC and S/4HANA environments, covering implementation, integration, support, and optimization activities. Its expertise spans system configuration, custom development, data migration, and interface design, supporting end-to-end SAP delivery across greenfield, brownfield, rollout, and AMS projects.

With a team of over 1,000 specialists, MHP Romania is the largest subsidiary of MHP - A Porsche Company, bringing together colleagues from Cluj-Napoca, Timișoara, and Bucharest, as well as remote employees across Romania.