AI SaaS Engineer

As an AI Agentic Engineer at Docusign, you will transform IT operations by designing and deploying autonomous AI agents that proactively resolve user and system issues. Your mission is to eliminate EUS operational tickets by building self-healing workflows that reduce manual intervention. You will integrate AI solutions with SaaS platforms, ensuring security and compliance across the enterprise environment. Collaborating across IT and security teams, you will drive continuous improvement in automation and agent performance. This role requires a strong technical background in AI/ML, automation frameworks, and a security-first mindset. You will have the opportunity to innovate in a fast-paced environment, helping Docusign simplify global business processes. This position is an individual contributor role reporting to the Senior Manager, Cloud Apps. Responsibility

• Develop agentic AI solutions
• Manage lifecycle workflows
• Utilize LLMs to enhance service delivery
• Contribute to the broader AI service ownership strategy, ensuring scalable and secure integrations

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring

• Bachelor’s degree in Computer Science, Engineering, or related field with 5+ years of experience, OR Master’s degree with 3+ years of experience
• 3+ years of experience in AI/ML engineering, IT automation, or SaaS development
• Experience in agentic AI frameworks, workflow automation, or intelligent IT service management
• Experience working with LLMs and integrating RAG pipelines into enterprise solutions
• Experience in one or more scripting/programming languages (e.g., Python, Java)
• Experience embedding security and compliance controls into AI or automation solutions
• Experience with IT operations, incident management, and ticketing systems
• Experience with Agile, DevOps, and CI/CD practices
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)

Preferred

• Experience with AI/ML frameworks and multi-agent orchestration platforms
• Experience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interaction
• Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutions
• Familiarity with zero-trust and security monitoring in SaaS and IT environments
• Track record of reducing operational burden via automation or agentic AI
• Certifications in AI, cloud computing, or ITSM platforms
• Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs
• Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
• Strong collaboration skills with IT, security, and business stakeholders
• Ability to drive innovation and adoption of agentic automation at scale

California: $119,100.00 - $184,700.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $114,600.00 - $163,725.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).