IT Field Technician

Waste Connections has an immediate opening for an IT Field Technician based in our Knoxville, TN office. This role will be responsible for supporting IT/Telecom equipment spanning across our TN, KY, GA, & AL locations. The position requires physical installation of security camera systems, IT closets; installation of routers, switches, patch panels, and more. Along with software configuration skills of routers, switches, computers, phones, and audio/video equipment. This position requires one to be self-motivated, have time management skills, and a customer first mentality., * Provide tier 1 and 2 level support for workstations, including handling after-hour calls as assigned.

• Installation, configuration and troubleshooting of TCP/IP networking
• Configuration and troubleshooting of Microsoft Office Suite, PC and Laptop hardware configuration and troubleshooting
• Maintain phone systems at multiple locations
• Microsoft windows end user configuration (profiles, printers, application configuration)
• Cisco router installation and configuration
• iPad, iPhone / Andriod device configuration, troubleshooting, and repair

Cisco Meraki Patch Panels Communication Self-Motivation Time Management Network Routing Customer Service Microsoft Office Computer Science Network Switches Telecommunications Time Off Management Smartphone Operation Device Configuration Network Administration Android (Operating System) Troubleshooting (Problem Solving) Software Configuration Management Hardware Configuration Management Application Configuration Access Protocols, * Bachelor’s Degree in Computer Science OR related field experience

• 2 years or more of Network Administration OR willing to learn.
• Experience working with Microsoft O365 and Office Applications
• Independent worker with the ability to manage multiple projects simultaneously.
• Strong communication, customer service, and time management skills required ., * Coverage of field locations, multiple sites across the state. will require up to 50% travel of your work schedule including overnight stays.
• Demonstrated proficiency in at least four of the following areas:
• Windows 11
• WYSE Winterms
• Citrix Server
• Telecom and VoIP phones
• AV - conference rooms and TVs
• Printers / PC laptop / desktop support
• Cisco / Meraki Routers / General Networking, Cisco Meraki Patch Panels Communication Self-Motivation Time Management Network Routing Customer Service Microsoft Office Computer Science Network Switches Telecommunications Time Off Management Smartphone Operation Device Configuration Network Administration Android (Operating System) Troubleshooting (Problem Solving) Software Configuration Management Hardware Configuration Management

Pay Rate: $50,000+ DOE

Schedule: Monday- Friday, occasional Saturdays. Starts at 8am.

Benefits: We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401(K), paid time off and more.