IT Field Technician

This position is fully field based and in the office. You will be working at client sites daily, managing your own schedule through a PSA and dispatch while coordinating with our Tier 3 technicians for installs. We expect a technician who works cleanly, communicates clearly with clients, and delivers professional results without needing to be managed through every step., * Run, terminate, and test CAT5e/CAT6 cable, including punch downs, RJ45 crimping, patch panels, and tone and trace

• Mount and wire network racks with clean, organized cable management
• Install and configure switches, access points, wireless, firewalls, cameras, and access control systems
• Troubleshoot network, video, phone, and internet issues on client equipment
• Scope projects onsite and work with the team to build accurate quotes and material lists
• Handle bench work between projects, including hardware and firewall preconfiguration, imaging, and staging equipment for deployment
• Log work and time in our PSA system and maintain accurate documentation
• Communicate professionally with clients onsite and by phone
• Follow safe work practices, including ladder safety and safe driving

Do you have a valid Driver’s License license?, Do you have experience in Wireless network configuration?, * 2+ years of experience installing and troubleshooting low-voltage cable and network hardware

• Solid understanding of networking fundamentals, including switching, wireless, and IP troubleshooting
• Comfortable working independently and managing your own time on a job site
• Proficient with hand and power tools, ladders, and working at height
• Able to lift 50 lbs and work in tight spaces such as above ceilings
• Valid driver’s license and reliable transportation
• Clean background check
• Professional communication skills and a high standard for quality work

Preferred Qualifications:

• Ubiquiti, Cisco, Meraki, CompTIA, or Microsoft certifications
• Experience with camera and access control platforms
• Experience with a PSA or ticketing system (ConnectWise, Autotask, HaloPSA, or similar)
• MSP background or experience in regulated environments such as healthcare/HIPAA

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Employee discount
• Paid holidays
• Flexible schedule, * Health insurance (employer pays 60%)
• Paid vacation, sick time, and holidays
• Employee referral bonuses
• Paid certifications
• Company vehicle for onsite work

Pay: $21.00 - $26.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program