IT Field Technician

ApTask

Tempe, AZ, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Active Directory Collaborative Software Dynamic Host Configuration Protocol Domain Name System (DNS) Networking Hardware IP Addressing Virtual Private Networks (VPN) Microsoft Software Networking Basics Network Connections Virtual Local Area Networks Wireless Networks

+10 more

Wi-Fi Technology Network Routers Office365 Firewalls (Computer Science) Information Technology Bare Metal Fortinet Hardware Infrastructure Industrial Software Cisco

Job description

Deliver on-site Tier 1 / Tier 2 technical support with a focus on hardware, networking, and infrastructure
Install, configure, and maintain network equipment (routers, switches, firewalls, wireless infrastructure)
Perform on-site troubleshooting of network connectivity, performance, and infrastructure issues
Execute infrastructure deployments, including:
Network builds and expansions
Structured cabling and patching
Equipment rack/stack and provisioning
Support industrial and remote site connectivity, including satellite and ruggedized network solutions
Provide desktop and end-user support when on-site (devices, telephony, collaboration tools)
Coordinate with centralized support teams for escalation and follow-up
Contribute to IT project delivery, including site rollouts, upgrades, and migrations
Maintain accurate documentation of site configurations, diagrams, and procedures
Ensure adherence to security, compliance, and change management processes
Provide basic user guidance and training during site visits

Requirements

Minimum of five (5) years in an IT support role
Basic O365 Administration experience
Hands-on experience with networking fundamentals (IP addressing, VLANs, DNS, DHCP, VPNs, Wi-Fi) and network hardware configuration and troubleshooting
Experience with physical IT infrastructure (cabling, patch panels, racks, hardware installs)
Familiarity with remote and industrial environments (low-bandwidth, high-latency, rugged conditions)
Ability to work independently in field environments with minimal supervision
Strong troubleshooting and problem-solving skills in live environments
Clear communication skills when working directly with clients on-site
Comfortable with travel and dynamic work environments
Valid driver s license and ability to travel to remote locations

Additional Assets

Related field experience (mining, industrial, manufacturing)
Bachelor s degree or certificate/diploma in a related field
Technology certifications (Cisco, Microsoft, Fortinet, ITIL, A+, etc.)
Experience with OT networks and industrial systems
Experience with Satellite or remote communications
On-prem infrastructure (Active Directory, file services, backup systems)
Experience with at least one of either Fortinet or Cisco network equipment (bare metal configuration, cloud management, VLAN/port assignment, etc.)
Experience working in ITIL and regulatory compliant environments