Desktop & Customer Support Technician (In Office)

The Desktop & Customer Support Technician is the first point of contact for technology support at Boise Co-op. You’ll provide responsive technical support by troubleshooting hardware and software issues, resolving service requests, and ensuring employees have the technology they need to succeed.

This role combines remote support with hands-on assistance across our locations. If you enjoy helping people, solving technical problems, and learning new technologies, you’ll fit right in.

More than a help desk role, this position offers opportunities to build experience with networking, infrastructure, cybersecurity, and enterprise systems while growing your technical skills and responsibilities.

What You’ll Do

• Provide first-line technical support to Boise Co-op employees, both remotely and on-site.
• Troubleshoot, install, and support desktops, laptops, mobile devices, printers, and business applications.
• Set up and maintain user accounts and devices for new and existing employees.
• Document support requests and identify opportunities to improve processes.
• Train employees on technology and best practices when needed.
• Assist with hardware deployments, office technology projects, and infrastructure initiatives.
• Maintain accurate inventory of IT equipment and technology assets.
• Collaborate with the IT team on infrastructure, security, and technology projects.

• Strong customer service and communication skills with a passion for helping others.
• Experience supporting Windows, Microsoft 365, and business applications.
• Familiarity with Active Directory, endpoint management, and basic networking.
• Experience with remote support tools such as NinjaOne, TeamViewer, ConnectWise Control, or similar products is a plus.
• Strong troubleshooting, organizational, and time-management skills.
• Curiosity, initiative, and a desire to continually learn and grow.

Education & Experience

• Two or more years of desktop support, help desk, or technical customer support experience preferred.
• Associate degree in Information Technology or a related field preferred, or equivalent hands-on experience.

Growth Opportunities

Work alongside experienced IT professionals and gain hands-on experience with networking, infrastructure, cybersecurity, enterprise systems, and technology projects. As your skills grow, you’ll have opportunities to take on increasing technical responsibility., * Reliable transportation is required for occasional travel between locations.

• Must be able to lift up to 50 pounds.
• Occasional evening or weekend work may be required for projects or system upgrades.