IT Support Engineer

Sightline Systems is a technology company located in Fairfax, VA that specializes in IT performance monitoring and analytics software. We are looking for a seasoned IT Support Engineer to join our team. This person will be responsible for managing all of our internal network and employee hardware (administration, installation, troubleshooting, etc.), administering our email and office communication systems, providing technical support to our customers, and assisting the engineering team with testing and releasing new versions of our software. Our ideal candidate works well on a team, has a passion for technology, and enjoys solving problems., * Daily monitoring, administration, and support of our network hardware and software.

• Purchasing, installation, configuration, and support of new network and employee hardware / software.
• Administration, configuration, and support of both our email and voice communication systems.
• Virtual Machine management (spinning up new VM’s, managing existing, and retiring old ones) in support of the engineering team.
• Administration and monitoring of our Customer Support website.
• Administration of our cloud environments (Google, AWS, & Azure)
• Perform manual installation and upgrade testing of each new release of EDM (our software)
• Maintain and update our 3rdparty software inventory, ensure licenses are up to date, and install patches or perform upgrades as needed.
• Provide support to our customers via phone, video conference, or email as needed.

• Bachelor’s degree or equivalent in information technology or computer science.
• 5+ years of work experience.
• Strong troubleshooting and problem-solving skills.
• Strong organizational and task management skills.
• Demonstrated proficiency with TCP/IP network administration.
• Demonstrated proficiency with Linux administration.
• Demonstrated proficiency with Windows administration.
• Demonstrated proficiency with the Microsoft stack (Active Directory, Microsoft 365/Exchange, Azure).
• Experience with virtualization platforms - VMware and/or Proxmox.
• Ability to adapt and learn new skills and technology.
• Fluency in English (written and oral).
• Experience contributing to a team.
• Able to work in the U.S. without sponsorship.

Nice to Have

• Experience installing/configuring multiple database types (MSSQL, MySQL, Postgres, Oracle, etc.).
• Deep VMware and/or Proxmox administration experience.
• Solid understanding of the software development process, tools, and technology.
• Experience with Atlassian products (Jira, Confluence) or similar.
• CompTIA and ITIL certifications.

Pulled from the full job description Professional development assistance Parental leave 401(k) Health insurance 401(k) matching Paid time off Vision insurance, Sightline provides all employees with medical, vision, dental, life and disability insurance, a 401k plan and free parking. The Network and Systems Administrator position pays a competitive annual salary based on level of experience and with the opportunity for annual performance-based bonuses., Full-time position with a competitive annual salary based on experience, plus the opportunity for annual performance-based bonuses. Benefits include:

• Medical, dental, and vision insurance
• Life and disability insurance
• Health savings account (HSA)
• 401(k) with matching
• Paid time off and parental leave
• Flexible schedule (8-hour shift)
• Professional development assistance
• Free parking

Requirements to commute/relocate: Fairfax, VA 22030 - reliably commute or plan to relocate before starting.

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis, and correlation of data from any source - critical IT systems, applications, storage, databases - down to the process level. Sightline’s powerful analytics go beyond point-in-time data to include over-time and real-time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions. To learn more, visit http://www.sightline.com.