Technical Program Support System Administrator HUB#3

The Technical Program Support / System Administrator provides daily, hands-on functional expertise and system administration for the DMLSS (legacy) and LogiCole AIS in direct support of the OCONUS Hub #3 and its associated Host, Client, and Consolidated Storage and Deployment Center (CSDC) locations. This is a designated Key Personnel position under RFQ FA800326Q0009. The role combines system administration, WRM data management, end-user Help Desk support, and training delivery for assigned sites.

Essential Duties and Responsibilities

• Perform daily system administration of DMLSS (legacy) and LogiCole IAW governing AF Technical Orders/User Guides (e.g., DAFI 41-230, TO 13C7-34-2-1-WA) and DHA IT PMO guidance, including server/process monitoring and end-of-day/month/fiscal-year processing.
• Manage and troubleshoot the DMLSS Communication Manager (DCM) and coordinate with local AF support staff on data-flow issues between DMLSS, LogiCole, and external systems.
• Provide technical assistance and oversight to DMLSS/LogiCole Site Administrators at assigned Host sites and CSDCs, including software-upgrade support and vendor product/pricing data changes.
• Identify, assess, and formally report system deficiencies to the DHA Global Service Center (DHAGSC).
• Provide comprehensive WRM Assemblage Management support, including assemblage creation/deletion, allowance standard updates, prime/substitute maintenance, physical inventories, gains/losses, in/out-shipments, sales, UIC updates, and fund target association.
• Manage AM replenishment and sourcing using the Strategic Sourcing module, Prime Vendor MOF/ROF supplies, and status edit report updates; maintain catalog records via ASMS on the AFMEDCOM MEDLOG website.
• Conduct ongoing data-integrity reviews against established DMLSS/LogiCole standards.
• Serve as first-level Help Desk for assigned-region users; log, track, and resolve trouble calls and inquiries, and document metrics for the MSR.
• Troubleshoot and resolve DMLSS/LogiCole problems, implement workarounds, submit System Change Requests through AFMEDCOM to the DHA DMLSS IT PMO, and process data patch/incident reports via the MEDLOG website.
• Analyze trouble-call trends and recommend training or process improvements to the COR; assist users with BCS and Report & Analytics (R&A) applications.
• Develop, manage, and deliver virtual training (MS Teams) for Host, Client, and CSDC users, including hands-on sessions, train-the-trainer delivery, and updated training materials; document outcomes in the MSR.
• Analyze site utilization data to identify recurring deficiencies and incorporate findings into refresher training; survey users on training effectiveness.
• Support AFMEDCOM Installation Teams with hands-on installation, configuration, and initial training during new deployments.

• Minimum of 4 years of experience in Air Force medical logistics, all of which must include use of the DMLSS AIS.
• Knowledgeable in computer systems, system administration, and DMLSS/LogiCole functionality and management.
• Working knowledge of Air Force DMLSS financial interfaces.
• Demonstrated experience developing BCS reports.
• Proficiency with electronic catalogs and DMLSS strategic sourcing functionality to identify alternative supply sources and cost savings.
• Working knowledge of DLA-TS Prime Vendor programs and payment systems.
• Core knowledge of Assemblage Management functionality.
• Excellent oral and written communication skills with both senior managers and end-users.
• Knowledgeable and experienced in providing end-user support and training.
• Ability to obtain and maintain a favorable Tier 1/NACI investigation, suitability determination, and CAC., * Direct experience supporting the specific Host, Client, or CSDC locations aligned to this hub (see Attachment A).
• Experience with Assemblage Management for War Reserve Materiel sustainment in a comparable hub environment.
• U.S. Air Force service preferred; experience in other military service branches (Army, Navy, Marine Corps, Space Force, Coast Guard) will also be considered.

Additional Requirements - OCONUS Hub

• Ability to provide effective remote support and communication across multiple international time zones spanning the Pacific, European, and Central Command areas of responsibility.
• Availability for periodic early/late coverage to align with core duty hours at supported OCONUS installations, within the no-overtime, no-travel provisions of the PWS.

$74,153.82 - $89,303.52 a year - Full-time, Pulled from the full job description

• 401(k)
• Retirement plan
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance