LAN/WAN Support Specialist III

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Provide second-level support for the Borough’s PC and Network computers, including evaluation and diagnosis of problems. Installation of software, and software updates. Maintenance and repair of hardware and peripheral equipment. Performs computer trouble shooting to diagnose network system problems; analyzes personal computer and peripheral’s functionality; identify, locates, resolves and repairs problems. Maintains and updates network computer systems; installs software upgrades and enhancements, documents work performed. Reviews directory structure to maintain local user accounts and system security for e-mail and shared files. Remains current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs. Prepares and processes work orders; configures, installs and upgrades user hardware. Monitors and resolves basic network stability and connectivity problems. Perform system backup according to procedures and established schedules. Provides advanced software and software support to PC users. Assist in the maintenance of inventory for all LAN/WAN supplies. Participate in information systems planning. Schedule system repairs. Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted. Maintains and updates network computer systems; installs software upgrades and enhancements; documents work performed. Assist in the research and implementation of systems upgrades. Participates in InfoComm team efforts, including day-to-day operations and user support Establish and maintain effective work relationships with all NSB Departments. Travel to outlying villages as required. Perform other duties as assigned., To comply with the Borough’s nepotism law (NSBMC Sec. 2.20.170 and 2.20.290), the North Slope Borough must collect the following information. Are you related by blood or marriage to the Department Director Scott Evans or Immediate Supervisor Aden Bynum for this position?

• Yes
• No

09 If “Yes”, please check boxes below that apply:

• Father
• Father-in-Law
• Step-Father
• Mother
• Mother-in-Law
• Step-Mother
• Brother
• Brother-in-Law
• Step-Brother
• Sister
• Sister-in-Law
• Step-Sister
• Son
• Son-in-Law
• Step-Son
• Daughter
• Daughter-in-Law
• Step-Daughter
• Wife
• Husband

10 Do you currently live in the same residence as the Department Director Scott Evans or Immediate Supervisor Aden Bynum of this position?

• Yes
• No

11 If you checked “Yes”, please check the appropriate boxes below: I am currently living in the same residence as the

Knowledge of Borough policies and procedures. Knowledge of principals and capabilities of computer systems, including networked environments and peripheral devices. Knowledge of commonly used Information Services concepts, practices and procedures. Knowledge of Local Area Network principles. Knowledge of hardware and software troubleshooting techniques. Knowledge of local systems access and security guidelines and procedures. Knowledge of specialized software applications. Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices. Data processing experience. Strong interpersonal skills. Education, Experience, Certifications and Licenses Required High school graduate or G.E.D/or, a combination of 12 years of education and related work experience. Five years of computer experience, including three years of computer hardware and software work experience; Three years experience in a customer service environment; Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire. Valid Driver’s License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver’s License that meets North Slope Borough insurance criteria within 30 days of employment., * Some high school

• High school diploma or GED
• Some college
• Associate’s degree
• Bachelor’s degree
• Master’s degree
• Doctorate

03 How many years of computer experience, including computer hardware and software work experience, do you have?

• No experience
• Less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

04 If you do have at least five years of computer experience, including three years of computer hardware and software work experience, describe how you meet the qualification and list the position(s) you held, company and dates of employment where you gained the experience. 05 How many years of work experience in a customer service environment, do you have?

• No experience
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

06 If you have at least three years experience in a customer service environment, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the experience. 07 Do you possess a Valid Driver’s License? Please attach a copy of the required document to your application before submitting it online.

The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week. Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits. Benefits do not apply to temporary employees. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. “See resume” is not an acceptable answer to the questions.

• Yes, I understand and agree
• No, I do not agree