Information Technology Generalist 1 - SCI Laurel...

Take on an important role with the Department of Corrections as an Information Technology Generalist 1 and support the technology that powers SCI-Laurel Highlands. This job lets you work hands-on with systems, software, and equipment that support daily operations. Your technical abilities will help maintain stable network access and dependable tools for staff. Be part of a workplace where your skills support safety and efficiency., This position supports the information technology systems and network environment within SCI-Laurel Highlands. The work ensures reliable access to software, hardware, servers, and essential applications used throughout the institution. As an Information Technology Generalist 1, you will perform the following duties:

• User Support:Provide assistance to staff on hardware, software, and system applications

• System Analysis:Review current methods and design improved applications and processes

• Network Maintenance:Monitor network systems and resolve hardware and software issues

• Security Tasks:Manage user accounts, regulate permissions and maintain security measures

• Technical Training:Guide and train lower-level staff in system methods and procedures

• Equipment Management:Install, maintain and upgrade servers, workstations and peripherals

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00231657) ., You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score., Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs., Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server, and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.

• B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.

• C. I have successfully completed college-level coursework related to information technology troubleshooting., Configures and manages new and current user accounts and permissions for network access. Provides support for the installation of network printers as needed., Conducts research by gathering, analyzing, and interpreting information related to current developments in technology and industry best practices. Researches files and coordinates information from other personnel to prepare for special projects and reports.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.

• B. I have experience retrieving specifically requested records and files from a single records location.

• C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.

Minimum Experience and Training Requirements:

• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;or

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or

• An equivalent combination of experience and training., Read each question carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The “Level of Performance” you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function., + A. I have experience configuring and installing hardware and software on workstations. I also tested the hardware and software I configured and installed.

• B. I have experience installing and testing hardware and software on workstations that someone else configured.

• C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.

• D. I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to personal computer setup and maintenance, + A. I have have experience configuring AND managing new user accounts to provide appropriate access to necessary data and files.

• B. I have experience managing current user accounts to provide appropriate access to necessary data and files.

• C. I have successfully completed college-level coursework related to system administration.

• D. I have NO experience or training related to this work behavior., 18

WORK BEHAVIOR 4 - WRITTEN COMMUNICATION

Writes technical or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains tickets and call logs and identifies and reports recurring system issue patterns.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience writing reports or other documents which included recommendations for changes or action.

• B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.

• C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.

• D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

• E. I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to written communication

• The type(s) of documents you prepared

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

• Telework: You will not have the option to telework in this position.

• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $60,538 (before taxes)., Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.