Network & Systems Technician

As a Network & Systems Technician, you’ll provide technical support, troubleshoot hardware and software issues, and assist clients with Microsoft 365, Windows environments, networking, and related technologies. This role offers exposure to a broad range of systems while providing opportunities to grow your technical expertise in a fast-paced managed services environment.

Responsibilities of the Network & Systems Technician will include:

• Respond to technical support requests via phone, email, chat, and remote support tools.
• Troubleshoot and resolve workstation, software, networking, and connectivity issues.
• Support Microsoft 365 environments, including user administration and troubleshooting.
• Provide technical support for Windows desktop operating systems, Windows Server environments, and Apple/Mac devices.
• Assist users with Microsoft Exchange, Outlook, IMAP, SMTP, and other email-related issues.
• Troubleshoot TCP/IP, DNS, DHCP, wireless networking, and internet connectivity problems.
• Support firewall, security, backup, and disaster recovery technologies.
• Maintain accurate support tickets and technical documentation.
• Utilize remote monitoring and management (RMM) tools to support client environments.
• Coordinate with vendors and internal team members to resolve technical issues.
• Participate in infrastructure upgrades, technology projects, and ongoing technical training.
• Deliver outstanding customer service while communicating effectively with both technical and non-technical users.

Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field required Experience: 1-2+ years of Help Desk, Service Desk, or Technical Support experience required, * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field required.

• 1-2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Experience using ticketing systems to manage technical support requests.
• Experience supporting Windows desktop operating systems, printers, peripheral devices, and Microsoft Outlook.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while working independently and as part of a team.
• Experience with Microsoft 365 administration and support preferred.
• Experience supporting Windows Server and Apple/Mac environments preferred.
• Familiarity with Palo Alto firewalls, Juniper networking, Datto RMM, or similar remote management tools is a plus.
• Knowledge of backup and disaster recovery solutions is preferred., * Windows
• Windows Server
• Desktop Support
• Networking
• TCP/IP
• DNS
• DHCP
• Outlook
• Microsoft Exchange
• Apple Mac
• Technical Support
• RMM
• Datto
• IT Technician, * help desk or technical support: 1 year (Required)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Similar Job Titles
• Network & Systems Technician
• IT Support Technician
• Help Desk Technician
• Service Desk Technician
• Desktop Support Technician
• Technical Support Specialist
• Systems Support Technician
• Network Support Technician
• IT Systems Technician
• Desktop Support Analyst
• IT Support Specialist
• Field Support Technician
• Systems Administrator
• Network Administrator
• Information Technology Technician

Keywords

• Network Support
• Systems Support
• IT Support
• Help Desk
• Service Desk, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

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