Systems Software Support Specialist

As a Software Support Specialist, you will play a key role in supporting CIS’ custom software solutions.

What we expect from you:

You show up, on time. You take ownership of a problem until it’s resolved. When you don’t know the answer, admit it and research the problem You keep your composure with a frustrated customer. You care as much about the team’s results as your own.

What You’ll Do

• Provide first-level technical support for CIS’s public safety software applications, working directly with agency staff to diagnose and resolve issues.
• Rotate into after-hours, on-call support with the team - because these systems don’t go down on a schedule.
• Maintain and contribute to product documentation so the next person, including future you, aren’t starting from zero.

A track record of following through - a job, program, or commitment you stuck with and finished, not just started. The ability to troubleshoot a problem you’ve never seen before without panicking or giving up. Strong written and verbal communication - you’ll be writing what you did and why, not just doing it.

What You’ll Bring

• Proficiency with Microsoft Windows operating systems
• Experience with Microsoft SQL Server and T-SQL (Preferred)
• Experience with basic networking concepts (Preferred)
• Strong troubleshooting skills in a fast-paced environment
• Proficiency with Microsoft Office applications
• Excellent problem-solving abilities and attention to detail
• Ability to work independently as well as collaboratively within a team
• Strong verbal, written, interpersonal, and organizational skills
• Self-motivated mindset with a desire to learn and implement solutions
• Flexibility to adapt in a changing environment and manage multiple priorities

Nice To Have(s)

• Public safety or emergency response software experience a plus
• Degree in Computer Information Technology, Computer Information Systems, Computer Science, Software Engineering, Computer Engineering, or other related degree is desired

Requirements

• Must successfully pass a deep criminal history background check, * Customer facing support role: 3 years (Preferred)
• Windows: 4 years (Preferred), * Customer-Facing Support Role: 3 years (Preferred)
• Windows: 4 years (Preferred)

Parental leave, 401(k), Health insurance, Paid time off, Dental insurance, Life insurance, Disability insurance, Paid holidays Full-time On call Remote, * Employer-paid health, dental, life, and short-term disability insurance

• 401(k) retirement plan
• Three weeks of vacation
• Paid time off and holidays
• Parental Leave
• Opportunities for growth and technical advancement, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Computer Information Systems, Inc. (CIS) is a trusted provider of mission-critical public safety software serving federal, state, county, and municipal agencies across the United States. Our solutions support 911 centers and emergency responders nationwide-technology that helps save lives every day.

At CIS, our people are our greatest asset. We foster a collaborative, supportive work environment that values dedication, innovation, and professional growth. CIS offers a comprehensive benefits package, including employer-paid medical, dental, life, and short-term disability insurance.

The people who succeed at CIS take ownership of problems that matter to people doing dangerous, high-pressure work. They are outside the box thinkers who get the problem solved quickly, efficiently, and done right.