ERP and Application Support Engineer

The ERP & Application Support Engineer is responsible for supporting and maintaining enterprise business applications, with a primary focus on SAP ERP and related systems within a high-volume manufacturing environment. This role serves as the first point of contact for ERP application support, providing technical troubleshooting, user assistance, system enhancements, and business process improvements.

The ideal candidate will work closely with cross-functional departments to ensure business applications operate efficiently while supporting production, warehouse, procurement, logistics, and finance operations. This position also participates in ERP implementation projects, system enhancements, and continuous improvement initiatives that optimize business processes and operational performance., ERP & Application Support

• Serve as the first point of contact (Level 0/1 Support) for SAP and enterprise application issues.
• Provide timely technical support through phone, email, ticketing systems, and collaboration platforms.
• Troubleshoot, diagnose, and resolve ERP production issues while minimizing business disruptions.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Escalate complex technical problems to appropriate internal teams or external vendors.
• Create and maintain user guides, knowledge base articles, and technical documentation.
• Participate in scheduled after-hours and weekend on-call support rotation as required.

Business Process Analysis & Continuous Improvement

• Analyze existing business processes and identify opportunities for automation and operational improvements.
• Gather and translate business requirements into functional system solutions.
• Collaborate with business stakeholders to improve ERP utilization and process efficiency.
• Recommend enhancements that improve productivity, data accuracy, and operational performance.

Project Support & Implementation

• Support SAP implementation projects, upgrades, system enhancements, and new module deployments.
• Participate in project planning, system configuration, testing, validation, and user acceptance testing (UAT).
• Assist with data validation, migration activities, and post-implementation support.
• Coordinate with cross-functional teams to ensure successful project execution and system adoption.

Systems Administration & Technical Support

· Support SAP modules including:

o Materials Management (MM)

o Production Planning (PP)

o Sales & Distribution (SD)

o Financial Accounting & Controlling (FI/CO)

o SAP Basis support

· Monitor application performance and resolve system issues through established ticket management processes.

· Support third-party system integrations including Warehouse Management Systems (WMS), Electronic Data Interchange (EDI), and other enterprise interfaces.

· Assist with application server support, database administration, system monitoring, and performance optimization.

· Ensure service requests and incidents are resolved within departmental KPIs and Service Level Agreements (SLAs).

Training & Cross-Functional Collaboration

• Provide end-user training on ERP applications and business processes.
• Develop user training materials and standard operating procedures.
• Collaborate with IT, Engineering, Manufacturing, Supply Chain, Warehouse, Procurement, Finance, and Operations teams.
• Promote best practices in ERP system usage and business process standardization.

Reporting & Documentation: Maintain accurate documentation to support audits and compliance requirements.

• Bachelor’s degree in computer science, Information Technology or related field preferred.
• 1-3 years of experience in ERP/SAP systems within a manufacturing or warehouse environment.
• Experience in application server and database management.
• Proficient in MS Office/AI Tools and knowledge in project management
• Strong knowledge of supply-chain processes, warehouse operations, and material flow.

Skills:

· Experience supporting SAP S/4HANA environments.

· Knowledge of Warehouse Management Systems (WMS), Electronic Data Interchange (EDI), and enterprise system integrations.

· Familiarity with SQL, database management, and reporting tools.

· Experience working in a high-volume electronics manufacturing environment.

· SAP certifications are a plus.

· Bilingual in English and Spanish preferred.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to travel between office, warehouse, and manufacturing areas as needed.
• May occasionally work outside normal business hours during system upgrades, maintenance windows, or production support activities.

Work Environment:

· Warehouse, production, and office environments.

· Fast-paced, high-growth technology manufacturing setting.

· Frequent interaction with Engineering, Quality, Production, and Supply Chain teams.

· Exposure to warehouse operations, including moving equipment and material handling.

· Moderate noise levels with required use of PPE as applicable.

· Occasional travel to other sites in El Paso, TX and Ciudad Juárez, MX as needed.

Region/Country Specific Details: Must be a US citizen, a permanent resident, or legally authorized to work in the United States of America.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business., * Are you authorized to work in the United States with sponsorship?

• Are you fluent in both English and Spanish?
• What are your salary expectations/requirements?

Education:

• Bachelor’s (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance