IT Support Specialist

Description: Carroll College is seeking a self-motivated individual to fill the position of IT Support Specialist. This person will serve in the Campus Computing and Information Technology department as a member of the User Services team to provide campus-wide technology support to end-users and is specifically responsible for providing Help Desk services, which is comprised of allowing end users to place support requests for technology support by phone, web or by walk-in. Will elevate issues, as appropriate, to other CCIT staff members and will keep customers updated on the status of their issues. Will help provide employee training related to technology and is responsible for onboarding training for new employees in relation to accounts, email and network drive storage. Responsible for network administration tasks involving account creation and general maintenance of network accounts. Coordinates support services including Help Desk requests, as well as a variety of short-term projects, computer upgrades and/or hardware requests, telephone, cell phone account management and print services. Has a direct impact on retention by supporting students through burdensome computer problems as well as works with incoming students to make sure they are equipped to have the greatest success at Carroll from a technical perspective.

Qualifications: The successful candidate will have an Associate’s degree in Computer Science or related field and 2 years related experience in IT Support experience. A combination of education and experience may be considered., Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. For this position, Carroll College will not sponsor or take over sponsorship of employment visas classifications.

Salary is commensurate with experience, education and qualifications. Carroll College is proud to be an Equal Opportunity Employer and is committed to creating a welcoming work environment for all.

Finalists for the position will be asked to provide a written response to Carroll College’s Mission Statement., * Employer sponsored Medical insurance, Wellness program and Employee Assistance Program

• Voluntary Dental, Vision, Pet Insurance and more
• 403(b) Retirement Plan with matching contributions from the College
• Employer provided Life and Long-Term disability benefits
• Tuition Remission for employee, and if eligible, for spouse and dependent child(ren)
• Potential Tuition Exchange benefits for dependent child(ren)
• Very generous Holiday, Vacation, Sick and other Leave benefits to include up to 20 days of paid holidays
• Other unique benefits such as tickets to home athletic events, rental of outdoor equipment, access to the campus workout facility, and more