IT Associate

• Handle incoming support requests by phone, email and ticket queue
• Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business applications
• See tickets through to closure, passing complex items to senior staff or vendors
• Set up and decommission accounts and equipment for joiners and leavers
• Manage user accounts: resets, permissions, access requests
• Keep the hardware inventory accurate and coordinate device rollouts
• Coach staff on the tools they use and help with scheduled updates and maintenance

• 2-3 years in a help desk or IT support role at a travel agency or TMC. This is a firm requirement
• Solid grasp of the platforms and workflows that run a travel business
• Windows and Microsoft 365 (Outlook, Teams, Word, Excel)
• Comfortable with VPN, Wi-Fi, printing and remote access
• Prior use of a ticketing system
• Patience and clear communication with non-technical colleagues
• Driver’s license, as branch visits are part of the job

Helpful: Active Directory, remote support tools, MFA and phishing basics, SaaS application support.

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, Occasional after-hours work and lifting of equipment. Full benefits package including medical, dental, vision, 401(k), paid leave and training support.