IT Support Specialist

We are seeking a customer-focused Technical Support Center (TSC) Contractor to provide remote technical support across the organization. This role is primarily focused on software and application support, including troubleshooting internally supported and custom business applications in a fast-paced, ticket-driven environment., * Provide remote technical support to end users across various business units

• Troubleshoot and resolve issues related to software, custom applications, and Microsoft-based systems
• Manage and resolve 15-20 support tickets per day using a ticketing system
• Support users with Microsoft technologies, including Dynamics 365 and related tools
• Deliver high-quality customer service in a call-center-style support environment
• Document issues, resolutions, and processes accurately within the ticketing system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Maintain adherence to SLAs and ensure timely issue resolution

The ideal candidate brings strong remote support experience, thrives in a call-center-style setting, and demonstrates excellent communication skills, problem-solving ability, and a positive team-oriented mindset., * 1-2+ years of technical support experience (flexible based on overall skillset and fit)

• Proven experience in remote technical support environments
• Strong background in software/application support beyond basic troubleshooting such as restarts or password resets
• Exposure to or experience supporting custom/internal business applications
• Familiarity with Microsoft environments; experience with Dynamics 365 is highly preferred
• Experience using a ticketing system (Halo or comparable platforms)
• Excellent communication and customer service skills

Preferred Background

• Experience working in a call center or high-volume support environment
• Background in customer-facing technical support roles
• Ability to quickly learn and support proprietary systems and applications

What Makes a Strong Candidate

• Demonstrates deep software troubleshooting ability, not just basic IT support
• Strong personality and culture fit with a collaborative and professional approach
• Detail-oriented with the ability to clearly explain technical concepts to non-technical users
• Adaptable and comfortable handling a high volume of support requests, * How many years of experience do you have working in a high-volume call center environment?

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance