Technical Support Specialist

We are seeking motivated and customer-focused Technical Support Specialists to support a large-scale technology transformation initiative across a nationwide retail environment. This role will serve as a critical point of contact for store employees, managers, and field technicians, providing remote technical assistance via phone, chat, and ticketing systems., * Provide remote technical support to store personnel and onsite technicians during technology deployments and system upgrades.

• Assist with device provisioning, installations, decommissioning activities, configuration, and system validation.
• Troubleshoot and resolve issues related to point-of-sale systems, mobile devices, desktops, networks, and other store technologies.
• Document issues, resolutions, and support requests accurately within ticketing systems.
• Escalate complex technical problems when necessary while ensuring a positive customer experience.
• Communicate professionally and effectively with end users, stakeholders, and support teams.
• Support large-scale technology refresh and system migration initiatives impacting multiple retail locations.

This is an excellent opportunity for individuals looking to grow their IT careers in a fast-paced support environment. Successful candidates will combine strong customer service skills with a passion for technology and troubleshooting., * Strong customer service and communication skills.

• Self-motivated, dependable, and able to work independently.
• Comfortable handling support calls, chats, and ticket documentation in a professional manner.
• Interest in technology and troubleshooting.
• Open to recent graduates, individuals with IT certifications, or candidates with experience in customer support, call center, help desk, or technical support environments.
• Ability to learn new systems and processes quickly.

Preferred Qualifications

• Experience supporting Windows operating systems.
• Basic networking knowledge and troubleshooting experience.
• Help Desk or Technical Support experience.
• Point-of-Sale (POS) system experience.
• Retail technology support experience.
• Experience supporting convenience store or fuel station technology environments., * Technical support: 1 year (Preferred)

• Tuesday through Saturday schedule.
• First-shift hours.
• Long-term contract opportunity with potential for extension and future conversion opportunities based on performance.
• Fully onsite position supporting a large enterprise technology modernization initiative.
• Fast-moving interview process with the potential for quick hiring decisions.

This position is ideal for candidates looking to gain hands-on IT support experience while contributing to a high-visibility technology rollout impacting locations nationwide.

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance