Analyst, Associate Technology Support

Provide level 2, in person, customer focused support of office related technologies, systems and services. Primary focus for customer support is Individual Contributor - VP.

Level 2 support - defined as: anything needing in person & remote support

• Analyze software/hardware performance issues
• Create, properly document, categorize and close interactions
• Appropriately escalate interactions as needed
• Partner with other groups in VS&Co to resolve multi-layer problems
• On call support: after hours and weekends as per rotation schedule
• Meet or exceed Service Level Agreements (SLA
• 95% incident resolution
• Stay knowledgeable and keep current in the incident space.
• Possess general technology knowledge, including:
• Windows 11
• MAC OS 15.6
• Office 365
• Printer
• Audio/Video
• VMWare View
• ZScaler
• ServiceNow
• Goverlan
• Associate Desktop
• Hardware knowledge (hard drive, etc.

Level 2 support: in person & remote support

• Deploy/ship hardware
• Install customized software
• Project related tasks within building
• Awareness and escalation of compliance and security related issues
• Continue to remain educated through knowledgebase
• Ability to work and build relationships at Individual contributor to VP level.
• Business partnership/conduit with brands
• Observations based on daily tasks
• Executes with direction

• Ability to continuously sit, stand, or walk
• Ability to bend, squat, climb stairs and lift frequently
• Ability to lift and/or push up to 20 pounds frequently
• Must be able to view/focus on a computer monitor for multiple hours at a time
• Must be able to clearly communicate in English
• May require occasional travel
• Regular and punctual attendance
• 2-4 years related experience
• High school diploma or equivalent

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, Administrative Skills, Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Desktop PC, English Language, Federal Laws and Regulations, Global Branding, Hard Drives, Retail, Software Installation, State Laws and Regulations, Technical Support, Willing to Travel

Minimum Salary: $68,200.00

Maximum Salary: $89,460.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.