IT Support / Help Desk Specialist

Apex Systems has an Immediate Need for a IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB) !!! This will be an estimated “12+ Month Contract” opportunity, supporting one of our Largest Government Clients on the East Coast! Please See Below for all Position Details & How To Apply., Performs user account management per the Account Management Plan.

• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).

• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users’ entries, as well as determine if there are sufficient controls to escalate issues according to priority.

• Operates and maintains the necessary procedures, hardware, network connections, and software

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense Top Secret w/ CI POLY Security Clearance as a condition and continuation of employment*

Top Secret Clearance w/ CI Poly (Eligibility)

• Security+CE
• 1 Year of Experience in IT Support / Customer Support
• Experience using a Ticketing System (i.e. ServiceNow, Remedy, SCSM, etc.)

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to

At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.

Why Apex is a Top Choice for Veterans and Military Talent: · Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years. · Transition Programs: DoD Skill Bridge program with multiple pathway options. · Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers · Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families., Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.