IT Site Support Specialist

Apple IOS Operations Leadership Management Purchasing ServiceNow Communication Microsoft 365 Quick Learning Cost Management Customer Service Business Metrics Technical Issues Help Desk Support Performance Metric Business Valuation Process Improvement Endpoint Management Full Stack Development Internal Documentation Artificial Intelligence Business Transformation Critical Illness Insurance End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving), TEKsystems is hiring for an IT Site Support Specialist to provide tier 1 and tier 2 support in Two Harbors, MN. This person will serve as the sole support person at this location, assisting users with a breadth of technical issues., * Provide onsite, desk-side, and remote support to end users for day-to-day IT issues, service requests, and system changes. This includes supporting both local and remote users.

• Partner with IT leadership to maintain and optimize the overall IT environment and ensure systems are running efficiently.
• Monitor and manage incoming service desk tickets to ensure issues are addressed accurately and in a timely manner.
• Proactively respond to incidents nearing or breaching SLAs.
• Support end-user access to approved applications and systems in line with company policies and standards.
• Manage and support mobile devices and tablets, including setup and provisioning of hardware.
• Coordinate purchasing and deployment of hardware and software.
• Provide hands-on support to infrastructure teams when needed (servers, network, telephony).
• Act as a resource for end users by offering guidance on IT best practices and solutions.
• Deliver end-user training and facilitate IT-related workshops.
• Contribute to process improvements and help implement standards to drive efficiency.
• Support and participate in assigned IT projects.
• Act as a point of contact for IT-related needs for the business.
• Travel up to 20% as needed, including potential international travel.
• Maintain accurate IT asset records.
• Keep internal documentation up to date, including procedures and standards.
• Work with vendors to support IT operations.
• Assist with budget tracking and cost management in partnership with IT leadership.
• Escalate issues appropriately based on impact and urgency.
• Track and report on IT performance metrics and KPIs.
• Support ongoing IT training initiatives for end users.
• Perform additional duties as needed., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Site Support Specialist TEKsystems Two Harbors, MN*Hybrid TCP/IP Tablets Apple IOS Operations Leadership Management Purchasing ServiceNow Communication Microsoft 365 Quick Learning Cost Management Customer Service Business Metrics Technical Issues Help Desk Support Performance Metric Business Valuation Process Improvement Endpoint Management Full Stack Development Internal Documentation Artificial Intelligence Business Transformation Critical Illness Insurance End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

• Service Desk / Help Desk support
• Windows 10 and 11
• Microsoft technologies (including Microsoft 365)
• End User Support, * Strong customer service mindset with a focus on delivering a positive end-user experience
• Able to work both independently and as part of a team while managing multiple priorities
• Comfortable communicating technical concepts to non-technical users
• Detail-oriented, especially when documenting and resolving user issues
• Self-motivated with the ability to quickly learn new tools and technologies
• Able to perform well in a fast-paced, high-pressure environment
• Experience supporting projects
• Hands-on experience troubleshooting PCs and laptops (Dell experience preferred)
• Experience supporting mobile devices and tablets, including iOS and Android
• Experience with ServiceNow or similar ticketing tools
• Strong knowledge of Windows OS and Microsoft 365 applications
• Familiarity with endpoint management tools (imaging, software deployment, remote support)
• Solid networking fundamentals (TCP/IP, VPN; Cisco experience is a plus)
• Exposure to VMware, Citrix, and thin-client environments
• Experience with user account and print management in Windows Server
• General end-user hardware support experience

This is a Contract to Hire position based out of Two Harbors, MN. Pay and Benefits

The pay range for this position is $22.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.