IT Support

The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users., Provide first- and second-level support for end-user technical issues

Troubleshoot hardware, software, and network-related problems

Collaborate with third-party vendors to resolve complex AV and IT issues when required

Ensure timely communication regarding issue status and resolution

Maintain accurate and up-to-date ticket documentation for all incidents

Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber

Provide basic macOS support for Apple users

Install, upgrade, support, and troubleshoot printers and computer hardware

Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices

Use diagnostic tools to resolve network connectivity and workstation hardware/software issues

Do you have experience in macOS?, Strong troubleshooting and problem-solving abilities

Hands-on experience providing 1st & 2nd line IT support

Good understanding of Windows environments and basic macOS support

Ability to work independently in an on-site environment

Requirements

Valid work permit for Germany (mandatory)

Several years of experience in a similar IT Support role

Strong communication and documentation skills German & English B2 level needed