IT Desktop support

• Provide Level 1 & Level 2 desktop support for end users.
• Install, configure, and troubleshoot Windows operating systems.
• Support laptops, desktops, printers, mobile devices, and peripherals.
• Manage user accounts, permissions, and group policies in Active Directory.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Handle incident tickets and service requests through ITSM tools.
• Perform software installations, upgrades, and patch management.
• Support SCCM and Microsoft Intune for device management and software deployment.
• Coordinate with global IT teams and third-party vendors when required.
• Maintain asset inventory and documentation.
• Provide VIP and executive user support as needed.

Technical Skills

• Windows 10/11 Administration
• Active Directory
• Microsoft 365
• SCCM
• Microsoft Intune
• Azure AD / Entra ID
• VPN Support
• Printer Support
• Hardware Troubleshooting
• Networking Fundamentals (TCP/IP, DNS, DHCP)
• ITSM Tools (ServiceNow, Remedy, Jira, etc.)

Do you have experience in Windows?, * German Language: B2 Certified (Mandatory)

• Good communication skills in English
• Experience in Desktop Support / End User Computing (EUC) environment
• Ability to work independently and provide onsite user support, * IT Desktop Support : 4 years (Required)

Language:

• German B2 Level and English (Required)

License/Certification:

• German language certificate (Required)

Job Types: Full-time, Contract Contract length: 12 months

Pay: 4.300,00€ per month

Ability to commute/relocate:

• 40221 Düsseldorf: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Visa status and Nationality ?
• What is your Notice period time if you are selected ?