IT Support & AV Technician

At The International School of The Hague (ISH), we don’t just provide IT support - we enable dynamic, modern learning every single day. Here is what that means in practice:

• You make sure teachers and students can seamlessly access Google Workspace for Education and their Apple devices without technical hiccups getting in the way of learning.
• From school assemblies to drama performances, you manage the set up and testing of the sound and visual setups that bring our community together.

• You guide, instruct, and reassure users - helping staff and students feel confident and capable with the technology they use every day. What’s in it for you?

• Enjoy an incredible 53 paid holiday days a year, generally aligned with the school vacation calendar and including public holidays.
• Receive an 8% holiday allowance, an 8.33% year-end bonus, travel allowance, and a secure ABP pension plan.
• Access a dedicated annual training budget to spend on your professional development and certifications.

• Take advantage of tax-efficient bicycle schemes, gym memberships, and corporate insurance discounts. What you will be doing As our IT Support & AV Technician, you’ll be the go-to specialist for both daily technical support and live event setup. On a typical day, you will:

• Troubleshoot and configure Apple devices (MacBooks, iPads, Apple TVs managed via Jamf), Windows desktops, interactive touchscreens, and network printers.
• Help teachers, students, and administrative staff navigate Google Workspace for Education and Microsoft 365 with ease.
• Set up and manage audio and video equipment for assemblies, presentations, and large performances.
• Perform routine maintenance, log support tickets, analyse recurring issues, and help optimize network operational guidelines.
• Work closely alongside the IT Manager, ICT colleagues, and external network support partners., A comprehensive overview of the day-to-day duties can be found in the document ICT Assistant - Scale 7 job description.

We are looking for someone enthusiastic, approachable, and proactive who enjoys helping others solve technical challenges.

• Vocational qualification (MBO level) in ICT (or equivalent level of working/thinking) with hands-on experience in IT support.
• Strong experience supporting Apple (macOS, iOS, tvOS) and Windows environments.
• Working knowledge of Google Workspace for Education and Microsoft 365.
• Hands-on experience and enthusiasm for setting up and operating AV equipment, from portable sound rigs to integrated PA systems.
• Skilled at hardware/software installation, fault detection, and working under pressure when deadlines loom.
• Clear, friendly communication skills to easily explain technical concepts to non-technical users.
• Familiarity with privacy regulations (Dutch AVG / European GDPR).
• Must currently hold the legal right to work in the Netherlands, independent of employment status. Experience with educational systems (such as iSAMS, SOMtoday, Magister) or Apple School Manager / Jamf Pro is a fantastic bonus, as is fluency in Dutch (English is essential)!

Are you a tech-savvy problem solver ready to bring your IT & AV expertise to an international learning environment? Technology is at the heart of how our students learn and how our teachers inspire. Join the ICT team at The International School of The Hague and help power dynamic, modern education every single day!

• Work pattern: This full-time position is based on 40 hours per week i.e. 1.0 FTE.
• Contract: 12-month temporary appointment with a view to a permanent contract /For one year with a view to a permanent contract
• Salary: In accordance with the Dutch Collective Labour Agreement for Secondary Education (CAO VO) Scale 7: between € 2.798,- en € 3.937,- gross per month based on a full-time contract (depending on your experience)