Odoo Support / AMS Analyst

Henley Morgan

Manchester, UK

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£42,000.0 - £54,000.0

Working hours

Regular working hours

Job source

www.henleymorgan.com

Tech stack

Python (Programming Language) Netsuite Sage Accounting SAP Business One Acumatica Cloud ERP Platform Odoo Microsoft Business Central

Job description

A growing Odoo partner is expanding its application management services (AMS) team in Manchester and needs a Support / AMS Analyst to keep client systems running smoothly. You will be the friendly, expert first point of contact for a portfolio of businesses running live Odoo, resolving day-to-day issues, tuning configuration and helping customers get more from the platform. With Odoo adoption climbing fast across the North West, this is a stable, high-demand role at the heart of a busy support desk., You will triage and resolve incoming tickets across Odoo modules such as Sales, Purchase, Inventory, Accounting and Manufacturing, meeting SLA targets and keeping clients updated throughout. Day to day you will diagnose functional and configuration issues, reproduce and escalate defects to development where needed, apply small enhancements, and document fixes and knowledge-base articles. You will also run regular service reviews, spot recurring problems, and recommend improvements that reduce ticket volume over time.

Requirements

We want someone with hands-on Odoo support or functional consulting experience who genuinely enjoys solving problems for customers. Strong knowledge of core Odoo modules and business processes is essential, along with confident communication and a methodical, calm approach under a busy queue. Familiarity with ticketing tools, basic SQL for investigation, and an understanding of Python or Odoo Studio for light configuration are all welcome. Above all we value curiosity, reliability and a service-minded attitude.

Benefits & conditions

Alongside a competitive salary you will receive a performance bonus, structured Odoo training and certification support, hybrid working, pension, and a clear path to grow into senior AMS, functional consulting or technical roles. You will join a supportive team where good work is recognised and your development is taken seriously.

About the company

Henley Morgan specialises in ERP recruitment across Odoo, NetSuite, Sage Intacct, Acumatica, SAP Business One and Microsoft Dynamics 365 Business Central.