IT Support Specialist I

MICRONET SYSTEMS, INC.

Boise, ID, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Compensation

$31,200.0 - $43,680.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Microsoft Outlook Collaborative Software Computer Networks Desktop Computing Issue Tracking Systems Information Technology Operations Office Suite Microsoft SharePoint Wireless Networks ServiceNow IT Service Management Office365

+3 more

Microsoft Onedrive Laptops User Accounts

Job description

The IT Support Specialist I provides frontline technical support for end users across desktop systems, mobile devices, Microsoft 365 applications, and network-connected equipment. This role is responsible for troubleshooting hardware and software issues, supporting daily IT operations, managing service tickets, and ensuring timely resolution of technical requests while delivering excellent customer service., Technical Support & Troubleshooting

Diagnose and resolve hardware, software, operating system, and connectivity issues in a timely manner.
Install, configure, maintain, and upgrade workstation hardware and software.
Troubleshoot wired and wireless network connectivity issues and support peripheral devices.
Perform advanced troubleshooting for desktops, laptops, mobile devices, and related equipment.

Microsoft 365 Administration & Support

Create, modify, and manage user accounts, permissions, and access within Microsoft 365.
Support end users with Microsoft Teams, Outlook, OneDrive, SharePoint, and Office applications.
Assist employees with collaboration tools and productivity workflows.

Help Desk & Ticket Management

Manage and prioritize incoming incidents and service requests through the IT ticketing system.
Document troubleshooting steps, updates, and resolutions thoroughly and accurately.
Ensure tickets are assigned, updated, and resolved within established service level agreements (SLAs).
Communicate effectively with end users regarding issue status, resolutions, and follow-up actions.

Requirements

Do you have experience in Teamwork?, * Strong troubleshooting and problem-solving abilities across hardware, software, and networking environments.

Excellent organizational skills with strong attention to detail and documentation practices.
Effective verbal and written communication skills with a collaborative, team-oriented mindset.
Ability to manage multiple priorities in a fast-paced environment.
Dependable, adaptable, and customer-service focused., * Experience supporting Microsoft 365 environments.
Familiarity with ticketing systems and IT service management practices.
Basic knowledge of networking concepts, printer support, and endpoint management tools.
Previous experience in an IT help desk or desktop support role preferred.