Technical Support/SCCM Engineer

This position supports client in engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide., * Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts

• Create and update enterprise desktop images, including non-standard workstation images for standalone systems
• Perform frequent security updates and deliveries of enterprise desktop images
• Diagnose and recommend solutions for security or functionality issues in desktop images
• Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
• Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
• Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
• Assist technical staff with software installation, peripheral setup, and basic troubleshooting
• Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
• Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets and workstations
• Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
• Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends

Minimum qualifications are the essential, non-negotiable requirements a candidate must meet to be considered for the position.

• 2+ years of proven work experience in a similar role.
• Bachelor’s degree in computer science or information technology.
• Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
• 5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
• Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
• Knowledge of Active Directory, GPO, Entra ID join models, and identity-based management.
• Proven working knowledge of scripting including batch, PowerShell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
• Strong analytical, troubleshooting, communication, and documentation skills.

Preferred qualifications are desirable but non-mandatory job skills, experience, or education that make an applicant an ideal candidate, helping them stand out among other applicants who meet the minimum qualifications.

3-5+ years of professional experience in Windows endpoint engineering and administration.

Experience administering BitLocker, MBAM, and related encryption recovery processes.