4479 Salesforce Administrator

As a Systems Administrator (Salesforce), you’ll be responsible for the configuration, administration, optimization, and continuous improvement of the Salesforce platform supporting Army recruiting operations. In this role, you’ll work closely with Product Managers, Business Analysts, Developers, Recruiters, and Government stakeholders to implement solutions that improve business processes, data quality, user experience, and operational effectiveness. This position requires expertise in Salesforce administration, business process automation, system analysis, and platform enhancement, along with the ability to leverage AI-enabled capabilities to improve system functionality, efficiency, and user adoption.

GENERAL DUTIES:

• Administer, configure, and maintain the Salesforce-based Recruiting Platform.
• Configure and manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, permission sets, and security settings.
• Gather, analyze, and translate business requirements into scalable Salesforce solutions.
• Collaborate with Product Leads, Developers, Recruiters, and Government stakeholders to implement new capabilities and platform enhancements.
• Support Salesforce testing, deployment activities, and ongoing maintenance of platform functionality and integrations.
• Develop and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making.
• Monitor platform performance, data quality, system security, and user adoption metrics.
• Troubleshoot platform issues and coordinate resolution activities across technical teams.
• Support user acceptance testing, release management activities, and production deployments.
• Identify opportunities to improve recruiting processes through automation and streamlined workflows.
• Leverage Salesforce AI capabilities, including Agentforce, Einstein AI, generative AI tools, and other emerging technologies to improve recruiter productivity and user experiences.
• Utilize AI-enabled tools to improve requirements analysis, documentation, testing, and process improvement efforts.
• Ensure compliance with DoD, cybersecurity, privacy, and data governance requirements.
• Maintain system documentation, configuration guides, standard operating procedures, and training materials.
• Provide end-user support, platform training, and knowledge transfer.

• Bachelor’s degree in an applicable field plus one (1) full academic year of graduate education in a specialized field; OR Bachelor’s degree in a specialized field plus two (2) years of applicable experience; OR Bachelor’s degree in any field with a minimum of three (3) years of specialized experience.
• Experience administering Salesforce environments in a professional setting.
• Strong understanding of Salesforce configuration, security models, user management, data management, reporting, and workflow automation.
• Experience gathering requirements and translating business needs into Salesforce solutions.
• Experience supporting enterprise software applications, cloud-based platforms, or CRM systems.
• Proficiency with Salesforce Flow, permission sets, profiles, dashboards, reports, data imports, and platform configuration.
• Experience testing, troubleshooting, and resolving Salesforce system issues.
• Ability to analyze business processes and recommend improvements through automation and technology solutions.
• Familiarity with Agile development methodologies and iterative delivery practices.
• Experience supporting data quality, governance, and security initiatives.
• Experience utilizing AI tools to improve productivity, documentation, analysis, or business processes.

DESIRED QUALIFICATIONS:

• Experience working with Salesforce integrations, APIs, and third-party applications.
• Knowledge of Salesforce AI capabilities, including Einstein AI, Agentforce, predictive analytics, or other emerging technologies.
• Experience supporting Salesforce implementations or modernization initiatives.