IT Support Specialist

We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach., * Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.

• Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.
• Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.
• Administer routine Active Directory tasks such as account updates, password resets, and access support.
• Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.
• Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.
• Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.

• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for basic user account and access administration.
• Proficiency supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform foundational troubleshooting across hardware, software, and end-user issues.
• Experience handling and prioritizing service desk tickets in a structured support setting.
• Strong communication skills with the ability to assist users clearly and effectively. Technology Doesn’t Change the World, People Do.®

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