Help Desk/Desktop Support Analyst

Description We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems.

Responsibilities:

• Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users.

• Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications.

• Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders.

• Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance.

• Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization.

• Perform basic network and cabling support to address connectivity issues and workstation setup needs.

• Assist with troubleshooting and support activities related to Munis and other department applications as needed.

• Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations. Requirements * At least 3 years of experience in help desk, desktop support, or PC technician roles.

• Working knowledge of Active Directory for routine user and access support tasks.

• Experience supporting Microsoft Windows environments, including Windows 10.

• Strong troubleshooting skills for desktops, peripherals, software, and common end-user technical issues.

• Familiarity with ticketing systems and service desk processes for tracking and resolving support requests.

• Basic understanding of cabling and workstation connectivity support.

• Ability to communicate effectively with users and provide detail-oriented technical assistance in an on-site support environment. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.