Implementation Consultant

The Implementation Consultant helps customers successfully adopt Descartes’ transportation and mobile resource management solutions by translating operational requirements into practical, scalable workflows that improve daily planning, routing, scheduling, and execution. This role exists to ensure customers realize measurable operational value from their technology investments while enabling long-term adoption and process improvement across logistics operations.

Outcomes - What Success Looks Like

• Successfully lead and deliver customer implementations on time, within scope, and aligned to operational requirements and business goals.
• Improve customer operational efficiency through optimized routing, scheduling, transportation planning, and workflow configuration.
• Configure, test, and deploy Descartes solutions with minimal disruption to customer operations and high user adoption rates.
• Identify and resolve data quality, configuration, and process issues during implementation to ensure reliable system performance and reporting accuracy.
• Develop trusted relationships with customer stakeholders, including operations and IT teams, resulting in strong customer satisfaction and retention.
• Deliver effective end-user training and adoption support that enables customers to independently utilize Descartes solutions in day-to-day operations.
• Support post-go-live stabilization by troubleshooting application, integration, and operational issues while driving continuous improvement opportunities., * Opportunity to work on high-impact logistics and transportation technology implementations with customers across North America.
• Exposure to complex operational environments where your recommendations directly improve customer efficiency and execution.
• Significant visibility with customer leadership teams and internal stakeholders through ownership of implementation projects.
• A collaborative and flexible remote work environment with opportunities to expand technical, consulting, and project leadership capabilities over time.
• Hands-on experience with transportation management, routing optimization, integrations, and operational analytics technologies.
• Ability to build expertise across logistics operations, enterprise software implementation, and customer transformation initiatives.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Supply Chain/Logistics Management, Industrial Engineering, or a related field.
• Minimum 3 years of experience in logistics, transportation operations, routing, supply chain technology, or software implementation consulting.
• Strong understanding of logistics operations, transportation management, routing, scheduling, and daily planning processes.
• Experience implementing enterprise or operational software solutions within logistics, supply chain, or transportation environments.
• Ability to analyze customer business processes and translate operational goals into scalable system configurations and workflows.
• Experience documenting business goals, gathering requirements, and delivering solutions that drive measurable operational improvements and ROI.
• Experience conducting data analysis, data validation, and troubleshooting using Excel; VBA/Macros experience is considered an asset.
• Experience modeling current-state and future-state operational processes to support solution design and process improvement initiatives.
• Working knowledge of SQL Server, database connectivity, and basic SQL scripting.
• Ability to install, configure, backup, and recover SQL Server Express databases.
• Familiarity with Windows server environments, virtualization concepts, networking fundamentals, and troubleshooting tools.
• Understanding of Terminal Services, Citrix, XML, data mapping, and system integrations.
• Exposure to scripting or programming languages such as VBScript or JavaScript is an asset.
• Ability to identify and troubleshoot network, application, server, and connectivity issues using logs and standard troubleshooting methods.

Consulting & Delivery Skills

• Strong analytical and problem-solving capabilities with the ability to identify operational inefficiencies and recommend practical improvements.
• Proven success applying root-cause analysis and continuous improvement methodologies to improve operational performance and reduce waste.
• Proven ability to manage multiple stakeholders and align teams around implementation goals, timelines, and expected outcomes.
• Skilled at facilitating customer workshops, documenting requirements, and translating business needs into solution designs.
• Experience delivering customer training and supporting change management and user adoption initiatives.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable working independently in a remote consulting environment while managing competing priorities across projects.
• Ability to travel up to 20%-30% as required to support customer engagements.

Culture Add: TEAM Values We value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes

• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com., As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.