Onsite IT Support Technician- Iron Mountain, MI

Develop,maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office,SAP,and manufacturing software tools.Works with plant personnel to solve technical issues and communicate and enforce IT standards. Support the manufacturing engineers and management in defining information technology needs andappropriate software/hardwaresolutions for plant users. Key responsibilities include:

• Review,evaluateand implement requests from user departments.

• Analyze systems problems,determine root-cause,andinitiatecorrective action.

• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices.

• Define end-user needs, and work withotherto architect/design, implement, test, document, andmaintainend-user system(s). Develop clear and concise documentation for instruction manuals.

• Identifyend-user training needs and provideappropriate hardware/softwaresolutions.

• Support andmaintainplant applications and infrastructure systems including desktops, servers,printers,and phone systems.

• Ensure data/system securitycomplies withToro corporate policies to protect the Toro information technologies from unauthorized access, use, or interruption. Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements.

• Work with other Toro plants to help drive alignment and standardization to cross-plantand enterprise systems.

• Drive continuous improvementusingemerging and commercially available technology services and processes to increase effectiveness.

• Provide backup support to other regional Toro company locationsas needed.This involves helping with day-to-day issues and traveling to support large project implementations and helping provide coverage.

• Participationin On-Callrotation or availability forhigh priorityincident resolutionoutside ofnormal business hoursmay berequired.

• Other duties asrequired.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• Minimum 4 years ofexperiencewith eitherprogramming/systems analysis, systems software applications, PCrepair, orproviding support to usersrequired.

• Experience in Microsoft desktop OS (Windows 8,9,10, etc.), Microsoft O365,data communications, operations and personal computersrequired.

• Ability to solve technical issues and escalate whenappropriate.

• Experience with PowerShell and other scripting languages desired.

• Mustbe able tomaintainPC’s, printers, peripherals, andinfrastructure.

• Comply withphysical plant requirements, steel toe shoes, able to lift50lbs., able to walk/standthroughoutthe day.
• Outstanding customer service focusrequired.
• Providestimelyandaccurateupdatesto the ITSMticketing system.
• Effective time management skillsrequired.
• Excellent decision making and problem-solving skillsrequired.
• Ability to communicate technical information to a non-technical audience in a clear and coherent mannerrequired.
• Ability to work with a broad constituencyand havetolerance for the different work styles of the various clientsrequired.
• Ability to work in an environment that may be occasionally stressful whenassistingclients on siterequired.
• Strong communicationskillsrequired.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions., At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!