Pega Platform Systems Administrator

· Administer Pega production and non-production environments, including environment readiness, access, roles, configuration settings, and operational baselines.

· Monitor application and platform health, availability, performance, background processing, services, queues, database behavior, and interface status using Pega and enterprise tools.

· Use Pega Diagnostic Center and related observability data to identify anomalies, bottlenecks, capacity concerns, and emerging reliability risks.

· Coordinate user provisioning, role-based permissions, authentication, PIV/ICAM dependencies, access reviews, onboarding, offboarding, and license administration.

· Support release windows, deployment validation, rollback readiness, patching, upgrades, hotfixes, and post-deployment stabilization.

· Maintain audit logs, access reports, system-health reports, capacity reports, configuration records, runbooks, and administrative knowledge articles.

· Coordinate with security, configuration management, service desk, development, data/integration, and cloud-provider teams on incidents, changes, and maintenance.

· Support backup, recovery, continuity, failover testing, and operational-restoration activities in collaboration with the cloud provider and VA stakeholders.

· Investigate complex platform, access, performance, or environment issues and contribute to root-cause analysis and corrective action.

· Support phased onboarding of additional organizations and users while maintaining standardized configuration, access control, and enterprise integrity.

· 5+ years of application, platform, cloud, or systems administration experience, including hands-on support of Pega or a closely related enterprise application platform.

· Experience administering production and non-production environments, accounts, permissions, configurations, deployments, monitoring, and operational baselines.

· Working knowledge of Pega administration, Pega Diagnostic Center, background processing, services, queues, logs, and performance diagnostics.

· Experience with identity and access management, role-based access, audit logging, onboarding/offboarding, and least-privilege administration.

· Experience supporting release deployment, patching, upgrades, rollback, incident response, backup/recovery, and operational documentation.

· Familiarity with ITSM processes and tools such as ServiceNow, Jira Service Management, Remedy, or comparable platforms.

· Strong troubleshooting, analytical, documentation, and communication skills.

· Ability to coordinate effectively with cloud providers, architects, developers, security personnel, and Government stakeholders.

KNOWLEDGE AND SKILLS DESIRED:

· Pega System Administration, Pega Cloud, or related Pega certification and experience.

· Experience in a FedRAMP-authorized, federal, financial, health, or other regulated cloud environment; VA experience is beneficial but not required.

· Familiarity with PIV/ICAM, Zero Trust, NIST controls, continuous monitoring, capacity planning, COOP, or configuration-management databases.

· Working knowledge of observability, OpenTelemetry, infrastructure monitoring, ServiceNow integration, or automated deployment tooling.

· ITIL, cloud, security, or systems-administration certification is preferred, but not required.

EDUCATION:

· Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education, technical training, and experience.

CLEARANCE:

· Must be able to obtain and maintain a Public Trust clearance.

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.