ServiceNow Developer

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
• Coordinate and support application and platform upgrades.
• Assist with design, creation and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts.
• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Design and build ServiceNow Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project management, collaborating effectively in both new and existing development initiatives.
• Follow, maintain, and apply documentation best practices policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and incorporate additional UI/UX requirements from internal and external teams into ServiceNow development.
• Utilize programming methodologies and languages, adhering to coding standards and documenting code as required.
• Support data migration activities as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple sources into a unified CMDB, maintaining data quality and integrity.
• Mentor junior developers to guide and coach them throughout each project.

• Requires a US Citizenship.
• Hold an active security certification that meets DOD 8570 IAT level II or higher (such as Security+ CE) within 14 days of hire.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
• Bachelor’s Degree with 8 - 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• At least 6 years of experience with the design, development, and support of technology infrastructure.
• At least 4 years of ServiceNow development experience.
• Experience with ServiceNow upgrades.
• Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills for effective collaboration, including the ability to present to management and external stakeholders.
• Willingness to learn and adapt to rapid technological changes.
• Willing to assist and train junior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer
• ServiceNow CSM Pro Plus Suite Certified
• Experience or familiarity with Agile development and testing methodologies
• Experience with ServiceNow modules like TSM, TNI, OMT, etc.
• Experience with JIRA, Git, and Confluence.
• Understanding of ITIL foundation or ITIL certification.
• AWS cloud and ServiceNow certifications.
• Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, or related disciplines.
• Experience working with large software systems including hardware integration and testing.
• Experience working with multi-disciplinary development teams.
• Experience using SAFe as the agile development methodology.
• Experience transitioning from legacy applications to new systems.
• Experience applying test automation, CI/CD, and DevSecOps practices.
• Experience with Kanban and other flow improvement practices.
• Experience with DevOps/DevSecOps and CI/CD implementation.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.