Senior Business Analyst (CRM) - 12 Month FTC

A job opportunity has arisen for an experienced Senior Business Analyst (CRM) to join an international professional services organisation that is based in central Bristol. This role will initially be a 12-month FTC, with the potential to become permanent after this period.

You will join a highly successful and growing Change & Transformation team, taking responsibility for business analysis around a CRM portfolio of work, supporting strategic design, delivering against agreed projects and programmes and ensuring all service objectives/outcomes are met.

You will liaise with a range of key senior stakeholders, taking responsibility for requirements elicitation, business case design and the development of target operating models., The Senior Business Analyst will be responsible for the following:

• Contributing to the development of target operating models
• Capturing ‘as-is’ and ‘to-be’ requirements using appropriate tools and techniques
• Eliciting and documenting business requirements
• Liaising with a range of senior business stakeholders and suppliers
• Supporting vendor selection processes where required
• Business case design
• Understanding and documenting business and project requests
• Supporting the creation of business, project, and user documentation
• Supporting User Acceptance Testing (UAT)

• A proven track record of working as a Business Analyst/Senior Business Analyst
• Proven experience working on CRM implementation or transformation initiatives (in particular, discovery and business case creation) is essential
• Experience working as part of an international organisation, ideally within a professional services environment
• Experience creating target operating models
• Excellent senior stakeholder management, communication, problem-solving and presentation skills
• Experience of the end-to-end project life cycle with strong knowledge of Business Analysis tools and skill sets (requirements gathering, solution development, process/workflow mapping and embedding of associated benefits)
• Experience using Microsoft tools to capture and analyse requirements
• Experience working across complex projects and programmes
• A business analysis qualification (BCS or similar) would be an advantage

The organisation offers a great working environment, strong scope for career progression plus an enhanced benefits package that includes:

• Generous annual leave with the option to buy/sell additional annual leave
• Pension scheme
• Life assurance
• Enhanced parental leave packages
• Critical illness insurance
• Health and wellbeing options including health assessments, eye tests, dental cover etc
• Employee assistance programme
• Travel insurance
• Discounted gym memberships
• Retail discounts
• Cycle to work scheme
• Car lease scheme
• Season ticket loans and more