Technical and Support Officers

The Technical & Support Team delivers a wide range of specialist support functions across Assessment & Awards, Payments, Income & Support Teams, and Finance & HR Services. As a Technical and Support Officer, you’ll be part of a team that supports the effective delivery of essential services to both internal and external customers., * Testing and implementing system enhancements, upgrades and software releases.

• Identifying opportunities to maximise the use of technology and improve service efficiency.
• Managing and supporting key Revenues and Benefits and Financial Services systems.
• Producing statistical returns, management information and performance reports.
• Supporting service improvement projects and business change initiatives.
• Representing the Council at Council Tax tribunals.
• Carrying out quality assurance reviews and helping to drive continuous improvement.
• Designing, coordinating and delivering technical and legislative training.
• Developing and maintaining guidance, procedures and training materials.
• Liaising with software suppliers and stakeholders to support service development.

No two days are the same, and you will have the opportunity to influence how services develop and improve in the future.

Do you have a passion for improving services, solving problems and making the most of technology? If so, we want to hear from you!, We’re seeking two motivated and skilled Technical & Support Officers to join our fast-paced and diverse Technical & Support Team. This is an excellent opportunity to play a key role in supporting critical systems, driving service improvements, delivering specialist training and providing expert technical support across Transactional and Customer Services., You will be educated to NVQ Level 3 or equivalent.

Relevant professional qualifications such as IRRV, training or assessor qualifications are not essential but would be advantageous.

Please note that occasional attendance at the office beyond your normal working pattern may be required to meet business needs. There may also be occasions where work is required outside of normal office hours, including evenings and weekends., * Substantial experience within a Revenues and Benefits environment and/or a financial services support environment.

• A detailed knowledge of Revenues and Benefits and/or financial legislation and practice.
• Excellent ICT skills and confidence working with complex systems and Microsoft 365 apps.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• The ability to manage conflicting priorities and deliver high-quality work to tight deadlines.
• Experience of introducing new systems, processes or ways of working.
• A proactive and flexible approach with a strong commitment to customer service.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.