Head of Technical Documentation

As Global Manager - Technical Documentation, you will lead and develop a growing team of technical documentation professionals while overseeing the creation, maintenance, and continuous improvement of technical content including owner’s manuals, service documentation, spare parts catalogues, and product literature., * Leading and developing a global team of technical documentation specialists.

• Defining and implementing a global documentation strategy aligned with business objectives and brand standards.
• Overseeing the development, translation, and maintenance of technical publications.
• Driving the transition from traditional print-based documentation to modern digital and multi-channel delivery platforms.
• Collaborating closely with Engineering, Product Management, Regulatory Affairs, and IT teams to ensure documentation accuracy and compliance.
• Promoting best practices in structured authoring, content management systems, and reusable content methodologies.
• Supporting new product development and sustaining engineering projects across multiple business divisions.
• Developing KPIs and continuous improvement initiatives to enhance documentation quality and customer experience.
• Managing third-party suppliers, translators, and external documentation partners.
• Implementing robust document control processes to ensure consistency across global product portfolios.
• Creating an environment that encourages collaboration, innovation, and professional development.

• Degree qualification in Technical Communication, Engineering, or a related discipline.
• A minimum of 7 years’ experience in technical documentation, technical communication, or product information management.
• Previous experience leading or managing teams within a technical environment.
• Experience producing documentation for complex mechanical or electromechanical products.
• Strong knowledge of global documentation standards, regulatory requirements, and industry best practices.
• Proven experience with Content Management Systems (CMS), structured authoring environments (DITA/XML), and digital publishing platforms.
• Knowledge of technical illustration software, CAD-based graphics, or spare parts documentation would be advantageous.
• Experience leading cross-functional projects and driving organisational change within international environments.
• Excellent communication, stakeholder management, and organisational skills.
• Fluent English language skills; additional languages would be beneficial.

What You’ll BringWe are seeking a motivated leader with:

• Strong technical expertise and attention to detail.
• A passion for innovation and process improvement.
• A results-driven approach with the ability to deliver strategic objectives.
• Excellent people management and leadership capabilities.
• Strong customer focus and commitment to quality.
• The ability to influence and collaborate with stakeholders across multiple global locations.

• Opportunity to lead a global function within a growing international organisation.
• Significant influence over documentation strategy and digital transformation initiatives.
• Collaborative and innovative working environment.
• Career progression opportunities within a global business.
• Competitive salary and comprehensive benefits package.

Hays Engineering are partnering with a leading global engineering and manufacturing organisation to recruit a Global Manager/Head of Technical Documentation. This is an exciting opportunity to join a forward-thinking business undergoing significant growth and digital transformation.

You will lead a global technical documentation function, driving the strategy, quality, and delivery of customer-facing product information across multiple international markets. This role offers the opportunity to shape the future of technical communication, digital content delivery, and documentation processes on a global scale.