Computer Support Technician

Level 1 - Initial Contact & First Touch Resolution

• Answer incoming support calls and generate detailed incident reports (trouble tickets).
• Record user information, location, asset information, and issue details.
• Perform basic troubleshooting via phone, email, or remote desktop support.
• Resolve common technical issues on first contact whenever possible.
• Escalate unresolved issues following established support procedures.
• Provide excellent customer service while documenting all actions performed.

• High School diploma or equivalent.
• Completion of one of the following DoD 8570 IAT Level IIcertifications:
• CCNA Security
• CompTIA CySA+ (CSA+)
• GICSP
• GSEC
• CompTIA Security+ CE
• SSCP

Preferred

• Associate’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Additional Microsoft, networking, or desktop support certifications.

Required

• Active Secret Security Clearance.
• 6 months to 3 years of experience in a Help Desk, Desktop Support, Computer Support Technician, or related IT support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience with Microsoft Active Directory account management and administration.
• Experience troubleshooting desktop hardware, software, printers, scanners, laptops, and peripheral devices.
• Experience supporting Common Access Card (CAC) deployment, CAC readers, middleware, and PKI certificates.
• Ability to support both on-site and remote users in a fast-paced technical environment.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to prioritize multiple tasks while maintaining accurate documentation and ticket updates.

Creek Technologies is a rapidly growing technology company with nationwide contracts and exciting opportunities for advancement. We are seeking a Computer Support Technician (CST) to join our team full-time on-site. This position plays a critical role in delivering outstanding customer service and IT support to end users across a range of technical environments. The Computer Support Technician provides Tier I-III technical support, troubleshooting, hardware and software maintenance, and customer assistance while ensuring compliance with Department of Defense (DoD) standards and security requirements.