Systems Analyst - Supplier Portal

The System Analyst (Supplier Portal) will be responsible for supporting the Supplier Collaboration Portal day-to-day operations and development., * Works closely with Global business stakeholders & partner teams on requests/issues that impact the Supplier Collaboration Portal and be able to manage, assign & take them to resolution

• Troubleshoots and escalates issues reported by Suppliers and Internal users within the Supplier Collaboration platform. Consults with users to identify issues, provide guidance, and resolve problems.
• Collaborate with internal and external stakeholders to ensure all Supplier Portal methodologies, policies, and procedures are maintained.
• Identify application and utilization issues, and gaps in functionality or processes, and drive timely resolution with other business teams.
• Identify opportunities for improved training and provide documentation for users (Internal and External).
• Maintain Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal.
• Support future Supplier Portal feature launches by testing and ensuring quality of supplier experience.
• Provide support for validation and coordination of Supplier Onboarding processes and new user onboarding for Suppliers.
• Ability to effectively present information to management and other business groups.

• Understanding of Liferay Portal/DXP, Enterprise CMS, and Digital Experience Platform Implementation.
• Understanding of SDLC, Agile Scrum Methodologies, User Experience Development, Portal/Digital Technologies, and Web Application Development Tech Space.
• Strong understanding of ERP and procure-to-pay processes within a Manufacturing industry.
• Expert knowledge of digital integrations and ability to design effective solutions by understanding the digital landscape.

Qualification:

• Bachelor’s degree preferred; or four or more years related experience and/or training; or equivalent combination of education and experience.
• Experience developing and delivering training curriculums.
• Prior experience with large digital implementation or technology change management process.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.