Cloud Operations Program Manager

At Microsoft’s Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively., Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions. Responsibilities

• Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness

• Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders

• Follow established processes to ensure consistent and compliant transaction execution

• Identify and surface process gaps or inefficiencies based on day-to-day execution

• Document workflows, known issues, and resolutions to support knowledge sharing

• Apply compliance controls within all transactional activities

• Utilize reporting and basic analytics to track and manage transactional performance

Required/Minimum Qualifications

• Bachelor’s Degree in Business, Operations, Supply Chain Finance, or related fieldAND 2+ years of experience in program management, process management, or process improvement OR equivalent experience., * Deep understanding of Microsoft cloud offerings, licensing constructs, go-to-market models, commercial business processes, and the broader Microsoft organizational ecosystem, including business groups, support functions, and core systems.

• Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams.
• Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives.
• Exposure to AI-enabled process enhancements and data-driven optimization approaches.
• Process design, change management, and execution capabilities.
• Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights and decision-making.
• Experience working with Azure usage data, cloud consumption models, and cloud transactional processes.
• Financial and business acumen, including the ability to assess transaction, operational, and revenue impacts.
• Excellent problem-solving, decision-making, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels.
• Proven ability to operate effectively in complex and ambiguous environments while driving structured, measurable outcomes.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Business Operations-and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on global projects in an environment that values collaboration, supports development, and recognizes strong execution and results.