Product Manager/Product Owner

Software Guidance & Assistance, Inc., (SGA), is searching for a Product Manager (Web Platform) for a CONTRACT assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role., We are seeking a Product Manager/Product Owner to build and improve site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You’ll help drive new capabilities across our platform ecosystem - including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you’ll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects., * Lead the evolution of Adobe.com platform capabilities, developing them as critical infrastructure for the company’s consumer and enterprise solutions

• Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences - including chat and conversational AI touchpoints
• Assess new market opportunities and strategic areas of growth within our audience
• Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)
• Create business cases outlining projected impact for each initiative to prioritize the roadmap
• Work with Experience Designers on customer journeys, UX flows, and page designs
• Translate requirements into feature specs/user stories with clear acceptance criteria for engineering
• Define goals, set priorities, and drive a backlog of features adapted to your markets
• Actively manage ambiguity and change within the product backlog
• Assess and report on results of initiatives vs. expected impact
• Align key partners on vision, roadmap, and prioritization of platform capabilities
• Present convincingly to executives, partners, and users/customers
• Make tough trade-off decisions to maximize impact

• 3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus
• Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) - enough to scope requirements and partner effectively with engineering, even without a deep technical background
• Experience working cross-functionally with design and engineering teams - user stories, UX flows, customer journeys
• Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases
• Highly analytical; relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes
• 5+ years of experience as a Product Owner or Product Manager in a technology-focused organization
• Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies
• Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product - you don’t need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions
• Experience leading Agile-based development teams
• Articulate in defining product requirements, functional specs, and user stories
• Excellent verbal/written communication, collaboration, analytical, and presentation skills to influence stakeholders and partners
• Able to set goals and contribute to strategic initiatives for a team
• Ability to build positive relationships across functions within a large organization
• Passion for learning about industry and technology trends, especially in AI/ML and personalization
• Nice to have: exposure to Adobe Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)

Adobe.com is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. The product management team focuses on making adobe.com an extraordinary experience for all site visitors - from consumers to enterprise customers and partners across the entire journey., SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .