IT Service Transition Analyst

Experteer Overview In this role you will help ensure smooth handoffs from projects to operations by developing and maintaining the service transition framework. You will align with Operations and Project Management to ensure readiness and post-go-live support, while capturing lessons learned. You’ll drive service excellence, governance, and knowledge transfer across a global, multi-site environment. This is an opportunity to shape how IT services are introduced and stabilized at scale, delivering reliable service quality. Compensation / Benefits * Define and maintain the Service Transition framework, policies, and procedures aligned with ITIL and company standards * Plan and coordinate activities to transition new or changed services into production * Establish entry and exit criteria for service transition phases * Conduct risk assessments for new/changed services and manage mitigation plans * Drive service quality, performance, and accountability through governance and issue resolution * Coordinate knowledge transfer and ensure documentation and training before go-live * Communicate timelines, risks, and readiness to Business Unit stakeholders Tasks * Bachelor in Computer Science * Minimum 5 years of experience in service transition and service delivery * ITIL Foundation minimum; Intermediate or Specialist in Service Transition preferred * At least 3 years in IT leadership role, preferably global multi-site * Excellent communication and interpersonal skills * Ability to work with senior management and stakeholders * Strong analytical and decision-making abilities * Ability to manage multiple projects and work independently or in a team * Willingness to travel Key requirements *

and * Coordinate knowledge transfer and ensure documentation and training before go-live * Communicate timelines, risks, and readiness to Business Unit stakeholders Tasks * Bachelor in Computer Science * Minimum 5 years of experience in service transition and service delivery * ITIL Foundation minimum; Intermediate or Specialist in Service Transition preferred * At least 3 years in IT leadership role, preferably global multi-site * Excellent communication and interpersonal skills * Ability to work with senior management and stakeholders * Strong analytical and decision-making abilities * Ability to manage multiple projects and work independently or in a team * Willingness to travel Key requirements *