Scrum Master

• Lead Agile/Scrum delivery for cross-functional product, development, QA, and operations teams, ensuring alignment to program priorities, sprint goals, and release commitments.

• Facilitate and continuously improve Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and program-level coordination sessions.

• Coach teams, Product Owners, and stakeholders on Agile principles, Scrum practices, and SAFe methodologies to improve delivery maturity, collaboration, predictability, and team effectiveness.

• Proactively identify, escalate, and remove impediments, risks, and cross-team dependencies that may impact sprint execution, release timelines, or business outcomes.

• Use Agile delivery metrics, including velocity, burn-down/burn-up trends, predictability, throughput, and team health indicators, to drive transparency, inspect-and-adapt discussions, and continuous improvement.

• Partner with Product Owners and delivery leadership to refine backlogs, prioritize work, manage scope, and ensure sprint execution remains aligned with business objectives and customer needs.

• Promote disciplined delivery practices across engineering, testing, DevSecOps, and release management activities to support quality outcomes and reliable software delivery.

• Foster a collaborative, accountable, and high-performing team environment by strengthening team norms, improving communication, supporting conflict resolution, and encouraging continuous learning.

• Coordinate with leadership, stakeholders, and other Scrum Masters to communicate progress, risks, dependencies, delivery status, and recommended actions in a clear and timely manner.

• Support enterprise Agile governance by contributing to planning increments, roadmap alignment, release readiness, and process improvement initiatives across teams or programs., System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan., System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

• Ability to obtain and maintain a Federal Public Trust clearance.

• Minimum four (4) or more years of experience supporting Agile software development or technology implementation projects.

• Bachelor’s degree, or four (4) additional years of relevant experience in lieu of a degree.

• Experience supporting or leading Agile teams in software development environments.

• Strong understanding of Scrum, Kanban, and Agile frameworks; SAFe experience preferred.

• Demonstrated ability to remove impediments, manage competing priorities, and drive team outcomes.

• Strong communication, facilitation, and stakeholder management skills.

• Excellent problem-solving, organizational, and time management skills.

• Ability to foster a positive, collaborative, and accountable team culture.

NICE TO HAVE:

• Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification.

• SAFe certification or hands-on experience applying SAFe practices in a delivery environment.

• Experience supporting federal government, public sector, or regulated industry programs.

• Experience using Jira, DevOps, or similar Agile lifecycle management tools to manage backlogs, sprints, and reporting.