Site Reliability Engineer (SRE)

We are seeking a Site Reliability Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote capacity. This role will help establish and mature SRE practices across AWS cloud environments, with a focus on reliability, automation, scalability, observability, incident response, and operational excellence.

In this role, you will work closely with engineering, DevOps, cloud, security, and product teams to improve system resilience, reduce downtime, strengthen deployment practices, and support reliable cloud-based application delivery in an Agile environment.

Responsibilities include:

• Help establish and mature SRE practices within an Agile Scrum delivery environment.

• Support system design reviews to identify reliability risks, failure points, scalability concerns, and opportunities for automation.

• Improve operational readiness by contributing to code reviews, deployment reviews, monitoring practices, and reliability-focused engineering standards.

• Support incident management activities, including troubleshooting, root-cause analysis, mitigation planning, and post-incident improvements.

• Build and maintain automation to improve reliability, reduce manual effort, and support self-healing cloud infrastructure.

• Support AWS cloud platform operations across monitoring, logging, security, scalability, and availability.

• Work with CI/CD and Infrastructure as Code tools to support repeatable, secure, and reliable deployments.

• Create and maintain clear technical documentation for systems, processes, runbooks, and operational procedures.

• Collaborate with cross-functional teams and stakeholders to promote DevOps, automation, and reliability best practices., System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

• Minimum of four years of experience supporting the reliability, scalability, security, and operational excellence of AWS cloud platforms.

• Bachelor’s degree required, or four additional years of relevant experience in lieu of a degree.

• Hands-on experience with CI/CD and Infrastructure as Code tools such as Terraform, Ansible Automation Platform, GitLab, Artifactory, and Packer.

• Strong scripting and automation experience using Python, PowerShell, and Bash; Python experience is preferred.

• Experience supporting Windows and Linux environments.

• Strong understanding of networking concepts, cloud troubleshooting, monitoring, logging, and incident response.

• Experience designing, deploying, or supporting cloud-based systems with a focus on reliability, scalability, security, and performance.

• Knowledge of source control best practices.

• Experience working in Agile delivery environments, including Scrum, Kanban, SAFe, or similar methodologies.

• Strong analytical, troubleshooting, and problem-solving skills, including the ability to resolve complex technical issues in high-pressure situations.

• Strong communication skills and the ability to collaborate effectively with technical teams, stakeholders, and cross-functional partners.

• Must be authorized to work in the United States without sponsorship and able to obtain a Public Trust clearance.

Nice to Have

• Current or prior government contracting experience.

• Red Hat, CompTIA, AWS, or related technical certifications.

• Experience mentoring technical teams or helping promote DevOps/SRE practices across engineering groups.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.