Software Support Specialist

American Technology Services

United States

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

1 year minimum

Compensation

$65,000.0 - $75,000.0

Working hours

Regular working hours

Job source

www.workingnomads.com

Tech stack

Microsoft Windows Artificial Intelligence Software Applications Database Applications Issue Tracking Systems Software Engineering Internet Protocol Telephony

Job description

Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issuesand bugs,performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.
Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications
Learning, understanding,implementingand training on a variety of software applications
Identification and communication ofadditionalrevenue streams/opportunities
Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

Requirements

The desired candidate must possess a high level of initiative, aptitudeandenergyinorder tosucceed in a fast-paced environment. We alsodesireseveral of the following attributes:

1-2 years customerservice experience in a technical environmentrequired
Experience working within or as a vendor for localgovernment tax appraisal, assessment and collection groups a plus
Familiarity with using CRM Platforms to document all customer communication
History of use with Microsoft 365, Teams, and VOIP systems preferred
Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.
Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.
Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.
Ability toanalyzecustomerworkflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.
Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.
Commitment to continuous learning and adoption of emerging technologies and best practices.
Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.