TELECOMMUTE ServiceNow Developer

A seasoned ServiceNow Developer is responsible for the strategic design, governance, and hands-on administration of the ServiceNow platform across the enterprise. This role ensures the platform is scalable, secure, aligned with business strategy, and optimized for long-term maintainability. The architect partners with business leaders, IT stakeholders, and development teams to translate organizational needs into robust, user-centric ServiceNow solutions., Platform Architecture & Strategy · Define and maintain the enterprise-wide ServiceNow architecture, ensuring alignment with business goals, IT strategy, and industry best practices.

• Lead platform roadmap development, including module adoption, upgrade planning, and technical governance.
• Establish and enforce design standards, naming conventions, and configuration management policies.

Solution Design & Development Oversight · Translate complex business requirements into scalable, maintainable ServiceNow solutions.

• Architect workflows, data models, integrations, and automation across ITSM, ITOM, CMDB, HRSD, CSM, and other modules.
• Review and approve technical designs, ensuring adherence to platform best practices and avoiding unnecessary customization.

Administration & Platform Operations · Perform advanced administration: user management, ACLs, roles, UI policies, business rules, catalog items, and flow designer automation.

• Maintain platform health through instance security, performance tuning, monitoring, and upgrade readiness.
• Manage the CMDB, ensuring data integrity, reconciliation logic, and discovery/agent configuration.

Integration & Automation · Architect and oversee integrations using MID Servers, REST/SOAP APIs, IntegrationHub, and enterprise middleware.

• Ensure integrations follow secure patterns, proper error handling, and long-term maintainability.

Governance & Quality Assurance · Lead ServiceNow governance boards, ensuring consistent standards across teams and projects.

• Establish code review processes, testing frameworks, and deployment pipelines (ATF, CI/CD).
• Maintain documentation for architecture, configurations, and operational procedures.

Technical Expertise · 5-7+ years of hands-on ServiceNow experience, with deep knowledge of ITSM, CMDB, Discovery, Service Catalog, Flow Designer, and IntegrationHub.

• Strong proficiency in JavaScript, Glide API, REST/SOAP, JSON, and data modeling.
• Experience architecting solutions across multiple ServiceNow modules and domains.
• Solid understanding of ITIL, enterprise architecture principles, and workflow automation.

Certifications (Typical for Senior-Level) · ServiceNow Certified System Administrator (CSA Success Indicators · A stable, scalable, and well-governed ServiceNow environment.

• High adoption of platform capabilities with minimal technical debt.
• Clear architectural standards and predictable release cycles.
• Strong alignment between ServiceNow roadmap and organizational strategy.
• Improved automation, reduced manual effort, and measurable service delivery improvements.