Software Engineer Expert (Support 3rd Line)

Overview

As an expert software engineer, you will provide expert-level support by handling the most complex and technical software issues at our support department. You will troubleshoot, diagnose, and resolve deep-rooted software problems, working closely with Camco’s software developers to implement fixes and updates.

What You’ll Do

Your primary responsibility (about 80% of your time) will be analyzing software issues and connecting the dots between log data, system behavior, and code.

More Specifically, You Will

• Analyze log files and network-related problems.
• Map your findings to the implemented software.
• Clearly communicate your insights and solutions to both colleagues and customers.

Additional Responsibilities

• Write and review code changes to resolve bugs.
• Roll out patches and updates based on reported issues.
• Serve as the highest escalation point for Tier 2 support, guiding junior engineers through complex problems.
• Collaborate closely with our Tier 4 project software developers.
• Maintain a detailed knowledge base of resolved issues and solutions.

Your profile

• You hold a Master’s degree in Computer Science or a related ICT field, or a Bachelor’s degree with at least 3 years of relevant experience.
• You have solid knowledge of C# or a similar object-oriented language in a multithreaded environment.
• You are familiar with IP networking and backend applications in Windows Server environments.
• Experience with hardware in networked environments, web technologies, C or C++, or Linux is a plus.
• You thrive on solving complex challenges and aim for user-friendly, high-quality results.
• You are fluent in both Dutch and English.
• You are analytical, structured, communicative, and enjoy working in a results-driven environment.
• You take ownership, are quality-minded, and value flexibility in your work.

Our offer

• A challenging and diverse role in a high-tech, innovative company based in Leuven.
• A passionate team of 25+ support engineers and 2 direct software engineering colleagues who value open communication and teamwork.
• A permanent contract with a competitive salary package, including a company car, group and health insurance, meal vouchers, eco vouchers, and daily allowances for travel.
• Flexible working hours and the option to work in a hybrid setup after your initial training period.
• Free soup and fruit at the office, regular team events, and an easily accessible location with on-site parking.
• A workplace that encourages initiative, autonomy, and entrepreneurial thinking.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Maritime Transportation

• You hold a Master’s degree in Computer Science or a related ICT field, or a Bachelor’s degree with at least 3 years of relevant experience.
• You have solid knowledge of C# or a similar object-oriented language in a multithreaded environment.
• You are familiar with IP networking and backend applications in Windows Server environments.
• Experience with hardware in networked environments, web technologies, C or C++, or Linux is a plus.
• You thrive on solving complex challenges and aim for user-friendly, high-quality results.
• You are fluent in both Dutch and English.
• You are analytical, structured, communicative, and enjoy working in a results-driven environment.
• You take ownership, are quality-minded, and value flexibility in your work.

• A passionate team of 25+ support engineers and 2 direct software engineering colleagues who value open communication and teamwork.
• A permanent contract with a competitive salary package, including a company car, group and health insurance, meal vouchers, eco vouchers, and daily allowances for travel.
• Flexible working hours and the option to work in a hybrid setup after your initial training period.
• Free soup and fruit at the office, regular team events, and an easily accessible location with on-site parking.
• A workplace that encourages initiative, autonomy, and entrepreneurial thinking.