Jobstudent Helpdesk (AUGUST - SEPTEMBER)

As an Helpdesk Student, you will be one of the first points of contact for our customers. Your responsibilities will include:

• Creating support tickets based on incoming customer emails
• Answering customer calls using a predefined script
• Registering customer questions accurately and forwarding them to the right team members
• Providing friendly and professional first-line support to our customers, * A bus stop is located nearby, making the office easily accessible by public transport.
• Flexible start time: you can choose your preferred starting time between 7:30 AM and 9:30 AM. Once you have chosen your start time, we ask you to keep this schedule consistent.

What do we offer?

• A fun student job in a professional IT environment
• The opportunity to gain hands-on experience in a helpdesk role
• A friendly working atmosphere with plenty of opportunities to learn
• A great way to earn some extra money during your summer break

Are you an student who enjoys helping people and wants to gain practical experience? Then we are looking for you!, * You are currently pursuing a Bachelor’s degree in an IT-related field (such as Applied Computer Science, System and Network Administration, Software Development, …)

• You are fluent in English, both spoken and written
• Any additional language skills are a strong advantage
• You have strong communication skills and enjoy helping people
• You work accurately and independently
• You have a customer-oriented mindset
• You are available during the summer months (August, and/or September)